7 Sr. Product Support Analyst Jobs in Irving, TX
McKesson is Hiring a Sr. Product Support Analyst Near Irving, TX
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
We are looking for a Senior Product Support Analyst to join our Macro Helix team. The Retail Support Analyst will provide essential service to our internal and external clients regarding our web based 340B Federal Government Program software.
This position will be a shift between 12:00 p.m. - 9:00 p.m. (CST) Monday-Friday and on call for weekends and holidays on a rotated shift.
Key Responsibilities
Responsible for interfacing with Macro Helix customers to handle a variety of 340B questions and functions in relation to 340B Architect and other McKesson/Macro Helix software.
Receiving inbound calls, emails, and requests directly from clients or internal employees to determine root cause, resolve or escalate as necessary following standard operating procedures.
Provides high-level analytics, reporting, and other support as needed.
Builds and enhances customer relations to promote program success and product improvement.
Meet or exceed defined customer service levels to achieve targeted customer satisfaction goals.
Minimum Requirements
Typically requires 2 years of relevant experience.
Critical Skills
Product applications support experience.
Strong troubleshooting, critical thinking, and analytical skills
Strong verbal and written communication skills
Working knowledge of a wide variety of software, hardware & PC operating systems
Demonstrated ability to handle calls & act as resolution point for issues & prevent issues from escalating further.
Familiar with Microsoft Office applications with strong Excel skills
Additional Knowledge & Skills
Strong organizational skills with the ability to work through a large case load per SLA requirements.
Experience with 340B Architect and/or Macro Helix division exposure a plus
Knowledge of the 340B program a plus
Education
Four-year degree or equivalent experience
Physical requirements
Large amount of computer-based work
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.
Our Base Pay Range for this position
$24.61 - $41.01McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
Join us at McKesson!
McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.Job Summary
Full Time
Ambulatory Healthcare Services
$78k-112k (estimate)
05/01/2024
08/20/2024
mckesson.com
LEESBURG, FL
>50,000
1833
Public
MARIA BELLO
Ambulatory Healthcare Services
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About McKesson
McKesson provides pharmaceutical distribution services and health information technology, medical supplies, and care management tools.
The job skills required for Sr. Product Support Analyst include Application Support, Troubleshooting, Customer Service, Written Communication, Operating System, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Sr. Product Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sr. Product Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sr. Product Support Analyst positions, which can be used as a reference in future career path planning. As a Sr. Product Support Analyst, it can be promoted into senior positions as an Applications Programming Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sr. Product Support Analyst. You can explore the career advancement for a Sr. Product Support Analyst below and select your interested title to get hiring information.
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