Job Summary:
As a Customer Service Assistant/Advisor Assistant at Mckinnon Nissan in Clanton, Alabama, you will be an integral part of our customer service team, providing exceptional support to our valued customers. In this full-time, hourly role, you will have the opportunity to work in the fast-paced and exciting auto industry, assisting our Service Advisors and providing top-notch customer service to all who enter our dealership. This is an individual contributor role, and you will be responsible for delivering our world-class customer service and ensuring customer satisfaction.
Compensation & Benefits:
The compensation for this position is $13 to $15 per hour, and you will be paid on a weekly basis. In addition to a competitive salary, you will also be eligible for benefits such as medical, dental, and vision insurance, paid time off, and employee discounts on auto services and sales.
Responsibilities:
- Greet customers in a friendly and professional manner
- Answer incoming customer calls and direct them to the appropriate department or staff member
- Schedule service appointments for customers and assist with rescheduling or cancellations as needed
- Assist Service Advisors in preparing paperwork and job orders for vehicle repairs or maintenance services
- Update and maintain customer records and service history in our database system
- Follow up with customers to ensure satisfaction with services provided
- Provide accurate and detailed information about our products and services to customers
- Handle customer complaints and concerns in a timely and professional manner
- Collaborate with other departments and staff members to ensure a seamless customer experience
- Maintain a clean and organized work area
- Continuously strive to improve customer service and satisfaction by identifying and implementing process improvements
Requirements:
- High school diploma or equivalent
- Prior experience in customer service, preferably in the auto industry
- Excellent communication and interpersonal skills
- Proficient computer skills and experience with database systems
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy
- Flexibility to work Saturdays as needed
- Strong problem-solving and conflict resolution abilities
- Ability to work independently and as part of a team
Serious applicants apply in person at Mckinnon Nissan
EEOC Statement:
Mckinnon Nissan is an equal opportunity employer and values diversity at all levels of our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.