15 Customer Service Representative 6p-6a Jobs in Petoskey, MI
McLaren Health Care is Hiring a Customer Service Representative 6p-6a Near Petoskey, MI
Responsibilities:
- Provides verbal and written clear and concise communication in all encounters. Answers multiple telephone lines to direct incoming callers using SERVICE Standards Guidelines.
- Expedites patient transfers using the Physician Direct Service.
- Provides health care directory including telephone numbers, department locations, physician offices and onsite directions.
- Manages pager process including pager assignment, testing, swapping, documentation and repair tickets.
- Provides answering service for physicians including after-hour patient calls, physician-to-physician communication by request and call back service.
- Communicates to the organization all safety alerts using emergency standards.
- Responsible for the continuous monitoring and documentation of alarms, disaster status, safety drills, codes, emergency telephones, and security radio monitoring.
- Maintains electronic physician schedules including the on call and doctor’s day off.
- Independently manages and reports on various processes as assigned by manager that supports the development of staff, management of services, investigation of transactions, and management of reporting.
- Performs other duties consistent with purpose of job as directed.
- High school diploma or GED.
- One year previous Call Center or Customer Service experience
- Schedule: Full-time
- Requisition ID: 24004439
- Daily Work Times: 6p-6a
- Hours Per Pay Period: 80
- On Call: No
- Weekends: Yes
Job Summary
Full Time
Ambulatory Healthcare Services
$83k-107k (estimate)
06/24/2024
07/20/2024
mclaren.org
DEWITT, MI
7,500 - 15,000
1914
$200M - $500M
Ambulatory Healthcare Services
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About McLaren Health Care
McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $6 billion (budget FY21), fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 15 hospitals in Michigan and Ohio, ambulatory surgery centers, imaging centers, a 490-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering approximately 640,000 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malp...ractice insurance company. McLaren operates Michigans largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 51 National Cancer Institute-designated comprehensive cancer centers in the U.S. As part of its Graduate Medical Education (GME) program, McLaren maintains academic affiliations with medical schools at Wayne State University, Michigan State University and Central Medical University. McLarens six (6) GME campuses offer 27 residencies and eight (8) fellowship programs that train over 650 future physicians annually. All GME programs at McLaren are overseen and managed centrally by the Department of Academic Affairs.
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