• Provides verbal and written clear and concise communication in all encounters. Answers multiple telephone lines to direct incoming callers using SERVICE Standards Guidelines.
• Expedites patient transfers using the Physician Direct Service.
• Provides health care directory including telephone numbers, department locations, physician offices and onsite directions.
• Manages pager process including pager assignment, testing, swapping, documentation and repair tickets.
• Provides answering service for physicians including after-hour patient calls, physician-to-physician communication by request and call back service.
• Communicates to the organization all safety alerts using emergency standards.
• Responsible for the continuous monitoring and documentation of alarms, disaster status, safety drills, codes, emergency telephones, and security radio monitoring.
• Maintains electronic physician schedules including the on call and doctor’s day off.
• Independently manages and reports on various processes as assigned by manager that supports the development of staff, management of services, investigation of transactions, and management of reporting.
• Performs other duties consistent with purpose of job as directed.

• High school diploma or GED.

• One year previous Call Center or Customer Service experience

Additional Information

• Schedule: Full-time
• Requisition ID: 24004439
• Daily Work Times: 6p-6a
• Hours Per Pay Period: 80
• On Call: No
• Weekends: Yes