You haven't searched anything yet.
MCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do. We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and Disposition. MCPC has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPC has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPC also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.
Core Values:
Principle
Understanding our client’s needs by applying the appropriate people, process, and technology to achieve the desired outcomes
Quality
Tailoring our services to each client’s individual circumstances by maintaining rigorous quality control that is accountable and predictable
Respect
We welcome the unique contributions of each member of the team by striving to communicate, listen and collaborate in everything we do.
Advancement
MCPc offers employees ample opportunities to enhance their skills and grow as people. In 2022, 67 Associates received promotions which is 20% of our workforce!
Innovation
MCPC Pioneers new approaches to technology management by measuring and quantifying the value of our services.
Community commitment
We engage with organizations that address educational, cultural, and social needs. We achieve this by enhancing career development, recreational and educational opportunities for the communities we serve.
Benefits & Appreciation:
The Client Experience Manager is instrumental in ensuring a smooth onboarding process for new clients and maintaining the ongoing success of their co-managed services. This role requires regular interaction with clients to understand their needs and to provide strategic solutions that enhance their operational effectiveness. This individual will also support cross-selling and upselling opportunities, thereby expanding the client's service utilization and enhancing value for both the client and the company.
Key Responsibilities:
1. Client Onboarding:
2. Account Management and Stabilization:
3. Growth and Expansion:
4. Strategic Business Reviews:
5. Client Retention and Relationship Management:
Required Skills and Qualifications:
Desired Attributes:
Physical Requirements
The physical requirements of this job include frequent sitting with occasional walking around, carrying light objects, grasping and reaching for things, rare stooping/crouching, clarity of vision, speaking and listening ability. The ability to drive to and from customer appointments is required. The mental requirements of this job include general intelligence, motor coordination skills, coordination of hands, eyes and feet, verbal and numerical intelligence. The workplace environmental conditions are that of a temperature controlled and clean office setting.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related instructions and to perform other job related duties requested by their supervisor.
Full Time
Wholesale
$87k-113k (estimate)
07/03/2024
09/05/2024
mcpc.com
WYOMING, MI
200 - 500
1964
Private
JOSH GANT
$200M - $500M
Wholesale
MCPc is a data protection company that provides supply chain optimization and managed deployment services for finance and education sectors.
The job skills required for Client Experience Manager include Leadership, Client Service, Problem Solving, Account Management, Commitment, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Experience Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Experience Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Experience Manager positions, which can be used as a reference in future career path planning. As a Client Experience Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Experience Manager. You can explore the career advancement for a Client Experience Manager below and select your interested title to get hiring information.