186 IT Support Specialist Jobs in New York, NY
MDA Edge is Hiring an IT Support Specialist Near New York, NY
Job Summary: We are hiring an experienced IT Support Specialist to help scale and optimize our business processes, work with users globally to improve productivity, and provide in-person service at our offices by resolving all technical issues. You will be a key member of the IT Support team and ensure the best possible user experience is being provided in every single interaction. You will provide exceptional customer service in your interactions with all users through tickets, email, and slack pings. You will be able to multitask and troubleshoot multiple user issues simultaneously and own ongoing small to medium-project work. The expectation for this position is that you will apply deep troubleshooting skills and analysis, setting the bar for providing capabilities facilitating exceptional customer interactions to all users through tickets, systems, AV, and other mediums of engagement.
Roles & Responsibilities:
- You will support our core platforms - user support, ticketing, procurement, and provisioning.
- You will take ownership of customer issues escalations as a member of the IT support staff applying your understanding of systems within multiple applications in our tech stack.
- Document all processes and update current documentation for the established process.
- Complete and document assigned project work and provide updates to ensure accuracy.
- Work with other ITS team members to improve efficiency by implementing new processes, tools, strategies, and automation.
- Work collaboratively across IT and serve as an ambassador for the IT organization with our internal stakeholders.
- Provide the very best customer service experience for all users when troubleshooting their support requests by applying your technical skills, problem-solving abilities, and specialized knowledge to educate our workforce.
- Maintain the asset inventory system and ensure all hardware/software allocations are logged.
- Experience working on a high-volume ticketing system ( 4000 PM).
- 5 years of experience or related experience in administering and maintaining ITSM systems and related tools.
- Extensive experience providing high-caliber support to all levels of staff.
- Experience supporting customer IT needs within a global team supporting multiple regions and time zones.
- In-depth knowledge of and the ability to perform advanced troubleshooting on MacOS, Windows 10, Chrome OS, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365).
- Provide other services to reduce tickets and ticket closure times.
- Work with partners to find efficiencies and implement improvements to our internal systems.
- Working knowledge with securing/management of endpoints using JAMF, AirWatch and InTune.
- Extensive experience troubleshooting AV/Conference room issues, and Office Network related issues.
Job Summary
Full Time
$97k-120k (estimate)
06/26/2024
12/21/2024
The job skills required for IT Support Specialist include Analysis, Troubleshooting, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as an Information Technology Auditor Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Specialist job description and responsibilities
IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
01/10/2022: Gainesville, FL
IT Support Specialists to work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
02/20/2022: Jacksonville, FL
The IT Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications.
12/31/2021: Little Rock, AR
These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk.
03/08/2022: San Jose, CA
IT support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
12/13/2021: Brockton, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Specialist jobs
Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.
02/27/2022: Lancaster, PA
Some employers may accept IT support specialists without formal education who have computer experience and certification.
01/21/2022: South Bend, IN
Learn about the job description and duties, and read the requirements to start a career as a IT support specialist.
12/26/2021: Daytona Beach, FL
To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.
02/07/2022: Bridgeport, CT
Successful technical support specialists possess common characteristics and aptitudes.
02/08/2022: Gainesville, FL
Step 3: View the best colleges and universities for IT Support Specialist.
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