The Role

As our Front Office Coordinator, you'll be the face of our practice, managing all patient communications and ensuring a smooth, efficient experience for everyone who walks through our doors. This full-time position offers an opportunity to apply your expertise in a fast-paced medical environment while making a significant impact on patient care.

Key Responsibilities

• Greet and efficiently check in patients, ensuring all intake and consent forms are complete
• Manage appointment scheduling, optimizing efficiency while accommodating patient needs
• Handle inquiries professionally across all channels - phone, email and text
• Oversee payment collections
• Educate patients on our services, procedures, and financing options
• Provide exceptional customer service, building and maintaining strong patient relationships
• Collaborate with medical providers to enhance overall patient experience

Qualifications

• Proven track record with at least 2 years of experience in a fast-paced healthcare environment
• Proficiency in CRM systems, medical software, and general office technology
• Demonstrated ability to remain calm and courteous under pressure
• Strong multitasking skills with meticulous attention to detail
• Thorough knowledge of HIPAA standards and commitment to patient confidentiality
• Excellent communication skills in English, both verbal and written
• Experience in cosmetic treatment, procedures, and surgeries is highly desirable
• High school diploma required, Associate's or Bachelor's degree preferred

Perks and Benefits

• Competitive salary commensurate with experience
• Health, dental and vision insurance.
• 401K
• Opportunity to earn performance-based bonuses

Burbank Plastic Surgery is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Ability to Commute:

• Burbank, CA 91506 (Required)

Work Location: In person