Overview

Come join an innovative leader in the healthcare industry! MDVIP is seeking remote Healthcare Phone Sales Representatives who are impassioned sales professionals who can communicate the benefits of the MDVIP program to potential members in a highly customized and consultative way. The ideal candidate enjoys working in a fast-paced, structured environment and has excellent verbal and written communication skills. Outbound sales campaigns are structured to reach transitioning physician’s patients (not cold calling). Comprehensive initial training allows for individuals to develop sound knowledge of the company, program, and operational procedures to deliver consistent quality work. 

MDVIP has consistently been recognized as a Great Place to Work® employer since 2018. (Greatplacetowork.com/certified-company/MDVIP) and was named by Fortune and Great Place to Work® as one of the 2021 Best Workplaces in Healthcare & Biopharma™. 

Responsibilities

• Through outbound call campaigns, sells patients on the benefits of MDVIP membership in an MDVIP-affiliated physician practice. Discusses the components of the program to discover which program components may appeal to the prospective patient to demonstrate the value of the program. 
• Handles inbound call activity and accurately documents Salesforce (CRM system) with the outcome of all inbound and outbound interactions.
• Performs general research and problem resolution. Escalates patient issues and concerns to management, as necessary.

This job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Qualifications

Education / Experience / Knowledge:

High school diploma or general education degree (GED); an Associate degree is desirable, but not required. Minimum of three years of related experience and/or training, which may include prior customer service in a call center environment, or business / administrative experience.

 Required skills include:

• Must possess strong communication skills and be articulate and concise. Speaks clearly, using appropriate grammar and word choice. 
• Displays professional telephone etiquette and ability to use advanced phone systems. While not required, foreign language fluency may be considered a plus. 
• Ability to establish priorities, work independently, and manage objectives with little supervision.
• Types with speed and accuracy, proficiency with Microsoft Office Suite and knowledge of modern office procedures.
• Prior experience with various call center solutions a plus.

Telecommuter roles: This role is approved for home-based work, from the location identified at the time of hire and must be able to work the assigned schedule. Any change of work location, even on a short-term or interim basis, must be reviewed by the Supervisor and HR and approved at the sole discretion and approval of executive leadership. 

Additional information:

At no time may work be performed, or computer systems accessed, from outside of the U.S.

Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MDVIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Consistent with our mission, purpose, and core values, MDVIP takes the health and safety of its employees very seriously. With the concern over the spread of the coronavirus or “COVID-19,”and its variants, MDVIP has, and will continue to take reasonable measures to mitigate the potential spread of COVID-19. Your recruiter will provide more information during the interview process.