JOB SUMMARY

Meals on Wheels of Central Indiana (MOWCI) is seeking a self-driven individual who will actively contribute to achieving team goals and assigned tasks, while maintaining quality relationships with our clients and partners. The Client Services Coordinator – 1 is responsible for promoting a holistic, nutrition-based approach to care by emphasizing the importance of nutrition. The Client Services Coordinator – 1 works closely with clients to promote nutritional wellness. They empower clients to make conscientious, healthy, nutritious choices.

Essential Duties and Responsibilities

Client Services Coordinator - 1 Responsibilities

• Serves as client care support for program and works with internal staff, external clients, community partners and vendors.

• Identifies and confirms the eligibility of new clients while ensuring each referral form is filled out and signed by an appropriate party.

• Contacts all new referrals within 24 to 48 hours.

• Inputs, maintains, and provides up to date client data, in a timely and efficient manner, in MOWCI’s Client Database Management System.

• Corresponds with diverse client base via phone, email, fax or regular mail.

• Attends all required trainings and professional development opportunities.

• Digitally uploads client files while documenting all contact with clients in MOWCI’s Client Database Management System.

• Regularly reviews client files, ensuring they meet documentation standards.

• Performs nutritional and food insecurity assessments with clients at intake, 90-days of service, 180-days of service, and 365-days of service; performs wellness checks with clients, via phone, at 30-days of service and 120-days of service; performs Client Quality Surveys with clients between 250- to 270-days of service.

• Routinely communicates with and updates MOWCI’s Registered Dietitian (RD) on the nutritional status of clients.

• Collaborates with MOWCI’s Pantry Operations Coordinator and/or Client Experience Team to start services for clients.

• Maintains contact with and answers question from staff at partner sites – including vendors and care-sites.

• Identifies areas where finances can be leveraged or reduced.

• Operates office equipment and computer systems and reports malfunctions.

Job Qualification – Knowledge, Skills, and Abilities

Basic:

• Bachelors degree and 4 years of related experience in customer service, consumer support, and/or case management.

• 40 hours per week: 9:00AM – 5:00PM (Monday – Friday)

Preferred:

• Ability to work with diverse populations.

• Ability to interpret information, ideas, and instruction while clearly and accurately communicating data both verbally and in writing.

• Ability to work both independently and within a team environment.

• Intermediate knowledge of Microsoft Office Suite.

• Ability to be flexible by adapting to change and process improvement.

• Ability to work in a fast-paced, ever-changing environment.

• Excellent interpersonal and conflict management skills.

• Demonstrates advanced organizational skills.

• Demonstrates time management skills.

• Demonstrates advance active listening skills.

Salary: $31,000.00 - $38,000.00

Equal Employment Opportunity (EEO)

Meals on Wheels of Central Indiana is an equal employment employer. We will recruit, hire, train and promote persons in all job titles without regard to age, race, disability, gender, gender identity, national or ethnic origin, race, religion, sexual orientation, or veteran status.