23 IT SUPPORT TECHNICIAN Jobs in Portland, OR
Meals on Wheels People is Hiring an IT SUPPORT TECHNICIAN Near Portland, OR
Principal Duties And Responsibilities (Essential Functions)
- Provide superb technical system and user support by responding to help desk tickets, calls, emails, and personal requests for technical support.
- Establish, maintain, and increase employee satisfaction through professional, courteous, and caring service.
- Document, track, and monitor problems to ensure a timely resolution; document issues and follow-up with employees.
- Help users maximize employee productivity.
- Educate users on security best-practices.
- Offer guidance and help users solve common IT problems.
- Use remote control tools to troubleshoot problems; know when to redirect problems that require an onsite solution.
- Resolve technical problems, detect patterns of issues, and coordinate with staff regarding persistent problems.
- Assist IT team in troubleshooting difficult or time-sensitive problems.
- Monitor alerts and, as necessary, coordinate further action.
- Maintain knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications.
- Contribute to the vision and direction of the organization by helping improve technical practices and choosing key technologies and issues to address as we grow.
- Maintain and inventory company assets, including but not limited to hardware and software resources, test equipment, and other peripheral devices.
- Be part of on-call rotation to assist after hours and on weekends when needed.
- Other duties as assigned
- Bachelor’s Degree in Information Systems, Computer Science or a related discipline; equivalent and directly related work experience may be substituted for a degree.
- Strong working knowledge of Windows desktop support and maintenance as well as knowledge of Windows Server systems.
- Knowledge of computer imaging / onboarding and other IT automation tools.
- Familiarity with RMM tools is a plus.
- 2-4 years’ relevant experience.
- Hardware experience with servers and workstations is required.
- Experience with help desk and ticketing systems is a plus.
- Knowledge and understanding of RMM software functionality.
- Strong multitasking skills.
- Technical creativity.
- Ability to maintian a clean work environment.
- Experience supporting enterprise network infrastructure, Microsoft Active Directory, TCP/IP, DNS, DHCP, virtualization, anti-virus software, Windows Updates, IIS, Terminal Services, and cloud services.
- Proficient with Office applications, including Word, Excel, Outlook, and PowerPoint as well as Microsoft 365 technologies.
- Experience with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software or any proprietary software product is a plus.
- Above-average ability to interpret, analyze, troubleshoot and resolve technical problems.
- Proven customer service and problem-solving skills, providing remote support services.
- Ability to work independently with limited to no supervision.
- Strong interpersonal skills in a team-based environment.
- Excellent communication and writing skills.
- Excellent organizational and time management skills.
DisclaimerThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This document does not create an employment contract, implied or otherwise; employment in this job is an “at will” employment relationship.
Job Summary
Full Time
Social & Legal Services
$49k-61k (estimate)
06/03/2024
08/01/2024
mealsonwheelspeople.org
PORTLAND, OR
25 - 50
1969
Private
JOAN SMITH
<$5M
Social & Legal Services
Related Companies
The job skills required for IT SUPPORT TECHNICIAN include Help Desk, Troubleshooting, Customer Service, IT Support, Operating System, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be an IT SUPPORT TECHNICIAN. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT SUPPORT TECHNICIAN. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT SUPPORT TECHNICIAN positions, which can be used as a reference in future career path planning. As an IT SUPPORT TECHNICIAN, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT SUPPORT TECHNICIAN. You can explore the career advancement for an IT SUPPORT TECHNICIAN below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Technician job description and responsibilities
They help businesses and consumers optimize the use of their computers.
01/16/2022: Beaumont, TX
Computer support specialists maintain computer networks and provide technical help to computer users.
02/10/2022: Corpus Christi, TX
Provided complete technical support and guidance to users for all software and hardware.
01/29/2022: Greensboro, NC
Provided computer help desk support via telephone communications with end-users.
12/23/2021: Boulder, CO
Technical support technicians often work for companies to maintain network systems.
01/04/2022: Bradenton, FL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Technician jobs
Must be willing to learn new task as the customers have very specific software and support requirements.
03/12/2022: Idaho Falls, ID
Must have own vehicle for local travel to provide onsite support when required.
02/17/2022: Tacoma, WA
Earn an associate or bachelor's degree.
02/09/2022: Portsmouth, NH
Earn tech-related certifications.
01/21/2022: Atlantic City, NJ
Practice to fix common computer problems.
01/09/2022: Santa Rosa, CA
Step 3: View the best colleges and universities for IT Support Technician.
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