The purpose of this Client Engagement role is to act as a non-biased quality monitor for our clients, primarily within our Life Sciences and Revenue Cycle Management practices.

This individual will reach out to executives at our top accounts and other strategic accounts to audit the level of service our sales, delivery, and operations are providing to the field.

This role will have an aspect of sales as this individual will identify not only areas for quality improvement at our customers to help protect our market share, but also ask them why they leverage our competition and discuss upcoming major projects and initiatives.

The role will report to the Director of Client Engagement and is an individual contributor role.

Responsibilities

• Conduct Client VP, Director, and Manager interviews at Premier and other strategic accounts
• Review major projects, service lines, and our consultant quality
• Look to the future of our partnerships
• Provide feedback and advice to protect and grow the business to our principles
• Establish prep calls with Sales to better understand the underlying challenges
• Give feedback / advice to Sales based upon your conversations and the direction of the relationship
• Relay pertinent feedback to Director of Client Engagement and appropriate Executive leaders.
• Quality / Process Improvement
• Work with Sales and Delivery leadership to improve our brand at our clients
• Help Education team to improve content or share process changes / improvements that need to be shared with future Sales / Delivery
• Storytelling / Marketing
• Work with Marketing team to catalog our successes
• Share client successes and story tell on client interviews
• Partner with practice leaders over Life Sciences and Revenue Cycle Management practices
• Additional responsibilities as needed

Minimum Requirements :

• 2 years in a client-facing role
• 1 years in a sales / customer support / customer success based role
• Experience working in Technology or Healthcare would be a plus

EEO STATEMENT

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Last updated : 2024-08-01