Primary Purpose:

This inside sales role is a mix of account management as the primary day-to-day contact within your assigned book of business and driving growth by uncovering new opportunities within the existing customer base. Because this is a remote role, you also get to work out of your house! It also means we do a ton of video calls so we can build relationships better internally – it’s way more fun than seeing a circle with someone’s initials, which is the alternative. You’ll also spend time getting to know your customers and working with them over the phone. Email is great for certain things (don’t worry, there’s a bunch of that as well), but real relationships and connection come from phone conversations. We serve the automotive industry including part stores, heavy duty dealers, mobile tool dealers, and paint, body and equipment shops. We carry over 150,000 items (don’t worry, you do not have to learn them all) and there are opportunities to help your customers capture new business or grow your book of business in every interaction you have.

This role also includes frequent interaction and collaboration with the outside sales team and other departments. If you don’t like people or talking on the phone with customers, a customer-facing sales role is probably not for you. Successful execution of this role consists of exceeding your sales target for the year by taking care of your customers (do what you say you’re going to do and follow up accordingly) and being likable, humble, curious, and tenacious. Done successfully, the customers are happy and you’ve earned quite a lot from the sales incentive plan. We believe in empowerment and accountability as an organization. You are the CEO of your book of business and are ultimately the one responsible for the good stuff and when things go wrong. We take a team selling approach with our customers which means that your accounts will also be assigned to an outside sales representative who is trying to take care of and grow the accounts. Our best performing reps find ways to partner successfully with their inside or outside counterparts to delight our customers!

Major Responsibilities:

• Utilize the phone, digital, and remote selling tools to grow assigned sales book of business above yearly goal.
• Communicate in an organized, clear, and concise manner to effectively express ideas, plans, actions, and projects to support customer needs.
• Manage the day-to-day activities and serve as the main point of contact for accounts within assigned book of business, including line conversion opportunities, quotes, orders, inventory requests, and general inquiries.
• Ability to utilize a consultative selling approach and sales process to uncover opportunities, handle customer objections/concerns, and determine appropriate solutions via the phone or other digital meeting tools.
• Develop deep and meaningful relationships with key accounts within assigned book of business and build relationships with multiple contacts within each key customer’s organization (including owners, purchasers, and sales personnel, etc).
• Prioritize effectively and manage multiple initiatives and tasks throughout your day.
• Strategize with other internal stakeholders and outside sales team to develop and implement account penetration strategies with key customers to maximize sales.
• Identify and win short and long-term sales opportunities within assigned book of business.
• Collaborate with internal and external partners to drive profitable growth.
• Execute timely follow up with customer and internal requests.
• Help identify future efficiencies or process improvements to existing processes.
• Demonstrate our core values of tenacity, curiosity, likeability, and humility.
• Performs other duties as assigned.

Skills/Knowledge Required:

• Intermediate skills with MS Office applications including Microsoft Word, Excel, PowerPoint, and Outlook required.

• Strong time management and organizational skills.
• Ability to communicate effectively with internal and external customers, associates, and management.
• Demonstrate an ability to work independently and manage time effectively. Self-motivated with high energy.

Education and Experience:

• Bachelor’s degree or relevant business experience preferred.
• Sales, Marketing, and Financial analysis skills preferred.
• Experience in the industry is preferred.

Minimum two years of financial or business analysis, marketing, or sales experience preferred.

Notice to all applicants: ORS MEDCO is a drug-free workplace. Alcohol and drug misuse poses a threat to the health and safety of ORS MEDCO employees and to the security of the company's equipment and facilities. For these reasons, ORS MEDCDO is committed to the elimination of drug and alcohol use and misuse in the workplace. Employees may be subject to drug screening if safety concerns arise or if reasonable suspicion is warranted.

Notice to third party agencies:ORS Medco does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruiting Agreement, ORS Medco will not consider or agree to payment for any referral compensation or recruiter fees. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, ORS Medco explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of ORS Medco.

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