13 Call center agent Jobs in Anchorage, AK
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Mediabistro is Hiring a Call center agent Near Anchorage, AK
Join Fortuna's team as a full-time medical call center agent working remotely from the comfort of your home. We are searching for seasoned high-volume call center professionals with a minimum of six months' experience in call center operations.
Candidates must be located within a 50-mile radius of Anchorage, Alaska.
We'll provide you with the necessary home office technology equipment and comprehensive paid training to ensure your success in this role.
WHAT WE OFFER :
Comprehensive Medical, Dental, and Vision insurance coverageSick time benefitsTraining Program, engage in a robust 4-week paid training program designed to equip you with the essential skills and knowledge for the role.
We will supply you with a work laptop and accessories.WHAT YOU'LL DO
Work remotely, Monday through Friday from 8 : 00 AM to 5 : 00 PM.Complete a 4-week remote training program with no absences.
Handle incoming calls and address customer or provider inquiries or escalate them to the appropriate channels.Process calls efficiently to meet or surpass performance metrics.
Maintain meticulous call records, process requests, and ensure accurate documentation of account history.Collaborate with team members, management, and customers to resolve customer service issues effectively.WHAT YOU'LL BRING
Minimum one (6) months of prior experience in inbound customer service, either in government or private sector settings.Typing skill level of 30 WPM and 95% accuracy.
Familiarity with basic help desk software, computer applications, and Microsoft Office suite.Strong problem-solving skills, both written and oral, to address inquiries with professionalism.
Minimum internet service with download speeds of 50 mbps is required.Bilingual proficiency is a plus, but not required.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California with offices in Los Angeles and New York, and satellite offices in Philippines and Israel.
Fortuna is an active member of multiple California service agreements, including CMAS, ITMSA (Tier 2), CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vender pools .
Last updated : 2024-07-25
Job Summary
Full Time
$38k-50k (estimate)
07/27/2024
08/22/2024
mediabistro.com
New York, NY
100 - 200
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The job skills required for Call center agent include Customer Service, Call Center, Problem Solving, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center agent positions, which can be used as a reference in future career path planning. As a Call center agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center agent. You can explore the career advancement for a Call center agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
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Call center agents need a cache of polite phrases to use when talking with customers.
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Call center agents not only listen to customer complaints, but they also process requests.
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Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
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Manage difficult customer situations and transfer calls to appropriate persons when necessary.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
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They are currently hiring for work at home call center agent positions.
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Learn to deal with angry customers.
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Problem-Solving and Flexibility.
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Use a Calm Soothing Tone of Voice.
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Step 3: View the best colleges and universities for Call Center Agent.
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