DescriptionCompany Overview : Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better.

With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events.

The most impressive, impactful meeting and events all have the same common denominator : dedicated, determined people working behind-the-scenes to make it happen.

We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

This position will also be responsible for all data entry and office related tasks.Essential Functions : Collect and enter data into our billing systemIdentify and contact new clients, develop leads, and respond to inquiries through email / phoneProduce proposals for events at the hotel;

meet and greet clientsAttend hotel meetings and relay information to management / operations teamsOrganize files, calls, and other documents for easy access and understandabilityDevelop relationships with clients, hotel sales, catering mangers, and hotel operations teamsAttend hotel meetings and relay information to management / operations teamsFollow up with all clients through thank you letters and post event service evaluationsEducation & Experience : High School Graduate or equivalentOne to Two (1-2) years' experience with audio visual and / or hospitality industry preferredOne (1) year prior customer service experience, preferably in a hospitality environmentGeneral computer proficiency and willingness to learn new platformsRequired Skills & Knowledge : High degree of demonstrated customer service, sales, and hospitality skills.

Proven experience in developing positive customer relationships and focusing at all times to increase customer satisfaction.

Familiarity with capabilities of audio visual equipment, set-up and general operations.Basic computer skills including Microsoft Office, networking, IT device management, PC and Mac operations.

Exhibits excellent communication skills, both oral and written : is clear, concise, sincere and persuasive.Possesses excellent organizational skills and the ability to manage multiple tasks in a high-volume, sometimes stressful team environment.

High degree of ownership and self-initiation skills as well as a positive professional demeanor.Flexibility to accommodate a changing work schedule (night, weekends, early mornings) as needed to meet clients.

Ability to set an example for professional grooming and presentation standards as required by hotel partner / specific worksitePinnacle Live is an E-verify and Equal Employment Opportunity EmployerPinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions.

We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive.

We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members.

We strive to create an environment where we actively embrace all forms of diversity.

Last updated : 2024-05-28