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Job Purpose
The Customer Service Representative is responsible for serving as the liaison between all other Oglebay Institute Departments along with the Director of Dance.
The employee serves as the main liaison between the School of Dance and its students, parents, and potential customers; the employee is often the first representative that new customers and current customers meet via the phone or in person.
This employee is the primary contact for all the adjunct teachers. They perform various customer service responsibilities along with maintaining an organized and professional office set-up.
Essential Duties
Work Context
Physical Activity Level :
This position is considered having light physical activity performing non-strenuous daily activities of an administrative nature.
Physical Demands :
The employee must have the mobility to navigate the institute's premises, including standing, walking, and occasionally using stairs.
Must have the ability to lift and carry materials as needed, maintain manual dexterity for handling paperwork and operating computer systems, and have adequate visual and auditory abilities for effective communication with customers.
While much of the role involves active engagement, there may be occasions requiring extended periods of sitting.
Work Environment
The employee works within both indoor and outdoor settings, facilitating interactions with patrons during various institute events and activities.
While the role primarily involves customer engagement and administrative tasks, individuals should be prepared for occasional manual tasks, such as lifting and carrying materials.
QUALIFICATIONS
Education and Experience Must have a high school diploma or GED. Must have prior experience in customer service roles.
Basic computer and data entry skills, including proficiency in Microsoft office applications.
COMPETENCIES
To perform the job successfully, an individual should be competent in the knowledge, skills and abilities listed below.
Knowledge :
Skills :
Ability :
Oglebay Institute is an Equal Opportunity Employer
Last updated : 2024-05-31
Full Time
$37k-47k (estimate)
05/13/2024
06/01/2024
mediabistro.com
New York, NY
100 - 200
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