Store - HAGERSTOWN, MD

Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they're looking for.

Provide a safe, clean and clutter-free environment.

Major Activities

Adhere to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements;

execute Company policies and standardsEmbrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions.

• deliver sales and production resultsComplete framing orders with a high degree of quality and on timeMaintain the ready made frame department and other assigned areas including SISO and Directed ReplenishmentDeliver friendly customer service;
• help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shopFollow Standard Operating Procedures (SOPs) and Company programsSupport shrink and safety programsInteracts with others in an accepting and respectful manner;
• remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values;

projects a positive image and serves as a role model for othersParticipate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budgetOperate cash register and execute cash handling to standardsAcknowledge customers, help locate product and provide solutionsAssist with Omni channel processesOther duties as assigned

Minimum Type of experience the job requires

basic computer skills and basic measuring skillsability to operate the framing equipment and glass cutterPreferred Type of experience the job requires

retail experienceExperience selling products and / or services to customersPhysical Requirements

regular bending, lifting, carrying, reaching and stretchingability to move throughout the storeability to remain standing for long periods of timelifting heavy boxes and frames and accessing high shelves by ladder or similar equipmentif you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodationWork Environment

• public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled;
• some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press;

work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

To review a comprehensive list of benefits, please visit

Michaels Benefits (MIKBenefits.com)

CO, CT, WA and RI only

To review pay ranges for the position you are applying for, please visit

Michaels Pay Ranges - CO, CT, WA and RI. (MIKBenefits.com)

For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create.

At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth.

From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity.

As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.

com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations.

Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and / or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English

EEOC Poster Optimized for Screen Readers

Federal FMLA Poster

Federal EPPAC Poster

Last updated : 2024-07-02