YOUTH SERVICES LIBRARY ASSISTANTWORCESTER PUBLIC LIBRARYCITY OF WORCESTER

The City of Worcester seeks qualified applicants for the position of

Youth Services Library Assistant

• Librarian Gr. 2) for the Worcester Public Library. Under the direction of the Branch Supervisor, the Youth Services Library Assistant is responsible for assisting with the daily operations of assigned branch libraries located within a Worcester elementary school;
• coordinates and performs all circulation activities; acts as a liaison with the Main Library Circulation Department; organizes and performs the holds process and functions;

assists with readers advisory and reference services; and provides exemplary customer service to patrons. Work will include evening and weekend assignments and working at other locations and Mobile Services vehicle.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS :

Assist with the daily operations of assigned branch libraries.

Coordinate and perform all circulation activities.

Collect, record, and report appropriate statistics monthly.

Act as a liaison with the Main Library Circulation Department following both Library and CW MARS protocol.

Organize and perform the holds process and functions.

Assist with readers advisory and reference services including patron assistance.

Provide exemplary customer service.

Represent the Worcester Public Library in the neighborhood branches; assists with developing and maintaining awareness of neighborhood library needs, with emphasis on neighborhood youth.

Assist with planning innovative library and outreach programs as needed.

In conjunction with supervisor and staff, assists with evaluating existing operations and new services.

Participate in interviews, supervises, and trains branch volunteers.

Interpret library services and policies to patrons in a clear and courteous manner.

Contribute to creating an environment orientated to trust, open communication, creative thinking, and cohesive team effort.

Actively participates in staff development and training opportunities.

Work at various locations within the library system, including mobile library services.

Perform other duties, as assigned, consistent with the functions of the work unit and. level of responsibilities.

Handle money and prepare cash reports as needed.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :

Excellent organizational skills, and the ability to plan and prioritize work effectively to ensure completion of work.

Ability to establish and maintain effective working relationships with a diverse, multicultural community, volunteers, and staff.

Ability to provide information and guidance clearly, courteously, and pleasantly to patrons.

Ability to be flexible and to easily handle varying work assignments in a fast-paced environment.

The ability to communicate with staff about concepts, ideas, and requirements.

Strong commitment to consistent excellent customer service to a diverse population in an urban environment.

High level of professionalism and ability to remain professional under all circumstances.

Ability to learn in a fast-paced, changing environment.

Ability to work independently and as part of a team.

Ability to learn and use library technologies.

Ability to maintain confidentiality.

MINIMUM REQUIREMENTS :

High school diploma or equivalent.

One (1) year of community public service work, such as library, day care center, recreation program or classroom.

Prior customer service experience.

Excellent verbal and written communication skills.

Ability to successfully pass CORI / SORI.

Reliable transportation to travel between required locations.

PREFERRED QUALIFICATIONS :

One (1) year of supervisory experience.

Prior professional experience working with youth.

SALARY RANGE :

$19.26 - $23.10 hourly, full-time, excellent benefits package.

The Worcester Public Library makes every effort to support ALA's "Core Competences of Librarianship" http : / / www.ala.org / educationcareers / careers / corecomp as approved and adopted as policy by the ALA Council, January 27th 2009 and, as an Affirmative Action / Equal Opportunity Employer, values diversity and aims to have its workforce reflect the community.

To apply, please visit :

www.worcesterma.gov / employment or send resume and cover letter on or before

FRIDAY, JUNE 28, 2024

The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Direct inquiries to : City Hall, Human Resources, Room 109, 508-799-1030, HR@worcesterma.gov.

For a full job description please visit : www.mywpl.org / jobs-wpl

Last updated : 2024-06-19