1 Phone representative Job in Anchorage, AK
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Mediabistro is Hiring a Phone representative Near Anchorage, AK
We’re iPostal1 and we’re in growth mode!
This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry.
Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Anchorage, Alaska location.
There will be a two-week, paid training in our N.Y. office.
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude.
If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!
Please note this is an in-office role. Remote work is not available.
Responsibilities :
Identify the type of assistance needed
Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
Manage customer expectations
Actively engage customers in on-line chat context
Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting
Requirements :
Active listening skills
Results oriented
Strong work ethic
Excellent verbal and written communication skills
Previous experience in a customer service-oriented role
iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and / or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.#J-18808-Ljbffr
Last updated : 2024-07-25
Job Summary
Full Time
$38k-48k (estimate)
07/27/2024
08/22/2024
mediabistro.com
New York, NY
100 - 200
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The job skills required for Phone representative include Customer Service, Written Communication, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Phone representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Phone representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Phone representative positions, which can be used as a reference in future career path planning. As a Phone representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Phone representative. You can explore the career advancement for a Phone representative below and select your interested title to get hiring information.
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