The Service Writer initiates services and repairs by ascertaining performance problems and services requested / required;

verifying warranty and service contract coverages; developing estimates; planning technicians, scheduling outside vendors, reviewing and completing repair orders.

Responsibilities : Review, modify and finalize repair orders accurately within 24 hours max of completion direct questions to Foreman and Supervisor where appropriate Invoice customers at time of closing order>

confirm price table accuracy / customer billing information Check daily, process and schedules all offsite work relative to outside PMs, break downs and DVIR reported issues.

Coordinate and follow-up on outside vendors regularly regarding outstanding scheduled repairs. Compiles repair details in Transman for onsite units and road service trucks.

• Opens warranty claims, tracks & process, follow up on warranty shortages and claims requiring additional information / parts / pictures.
• Develops estimates and communicate immediately 10% variance Adept and proficient at Transman, TMW and all required Microsoft Suite tools used.
• Adept and proficient with all shop related operating procedures, processes and workflows Responsible for rotating week and weekends on call coverage (company cell phone provided or reimbursement) Answer incoming calls in a professional manner, return all customer calls prior to close of business each day.

Follow up to completion on all inquiries. Knowledgeable and supports Safety, ELD & CSA communications with DriversBenefits : Excellus BCBS (offer 2 plans) Company Sponsored HRA card (Health Reimbursement) Dental Vision Pet Insurance Colonial Supplemental (accident, medical bridge, disability, cancer, Voluntary Life / ADD) Company Sponsored Group Life Insurance (1x annual salary) EAP- Employee Assistance Program Wellness Program Profit Share 401K Match PTO (Paid Time off) 6 - Paid HolidaysQualificationsRequirements : Must be able to pass a post-hire drug screen, background check and employment verificationLocation : Weedsport, NYCompany Website : www.pagetrucking.com

Last updated : 2024-06-22