14 IT Technical Support Specialist - (Remote - US) Jobs in Atlanta, GA
Mediavine is Hiring a Remote IT Technical Support Specialist - (Remote - US)
About MediavineMediavine is a fast-growing advertising management company representing over 10,000 websites in the food, lifestyle, DIY, and entertainment space. Founded by content creators, for content creators, Mediavine is a Top 20 Comscore property, exclusively reaching over 125 million monthly unique visitors. With best-in-class technology and a commitment to traffic quality and brand safety, we ensure optimal performance for our creators.
Mission & CultureWe are striving to build an inclusive and diverse team of highly talented individuals that reflect the industries we serve and the world we live in. The unique experiences and perspectives of our team members is encouraged and valued. If you are talented, driven, enjoy the pace of a start-up like environment, let's talk!
Position Title & Overview{{:}}As a Technical Support Specialist at Mediavine, you serve as the first point of contact for internal customer service, responsible for the operation and administration of our information technology systems. You play a crucial role in enabling employee success by administering and supporting end-user hardware and applications company-wide and within specific departments. In addition to providing desktop and cloud application support, you will uphold IT policies and procedures to ensure the security and smooth operation of Mediavine's IT systems, crucial for supporting our remote workforce as the company continues to grow.
Essential Responsibilities{{:}}
- Troubleshoot and resolve hardware and software issues on Apple Mac computers, including operating system issues, local applications, and network connectivity. Assist with setup and familiarization with MacOS for new users, especially those coming from a Windows environment
- Provide first-line technical support for applications, such as{{:}} Google Workspace apps, Slack, Adobe, Notion, Office for Mac, Zoom, including troubleshooting access, functionality, usability, and syncing issues
- Reset passwords, manage user accounts, and configure basic security settings in cloud applications and on end-user Macs
- Use Jamf Pro to assist in troubleshooting and in day to day hardware management activities
- Document technical issues, solutions, and procedures to ensure knowledge transfer and maintain a consistent approach to support
- Maintain a positive and professional demeanor while delivering exceptional customer service to all internal users
- Stay up-to-date on the latest Apple Mac operating systems, Google Workspace features, and other relevant technologies
- Participate in ongoing training and development opportunities to enhance technical skills
- Provide support for live online and onsite events
- Availability to travel to on-site locations for team retreats,industry events and the annual all hands events approximately 20% of the time
- Location{{:}} must currently live in the United States
- BS/BA in computer science, business or a related field
- 3 years minimum of experience in a technical IT role, preferably in a start-up high-growth environment
- 1 years experience support Apple hardware and MacOS in a fully remote environment
- 1 years experience supporting Google Workspace, Slack and other cloud based applications
- Experience with Jamf MDM tools
- Experience supporting a remote environment of ~200 employees
- Experience supporting technology (AV, streaming, conference) for both online and onsite events
- Understanding of IT policies and processes
- Excellent written and verbal communication skills
- Strong interpersonal skills with the ability to influence and build strong relationships across the organization
- Strong problem-solving and analytical skills
- Ability to work well independently and collaboratively as part of a team
- Availability to travel to on-site locations for team retreats, meetings and the annual all hands events approximately 20% of the time
- 100% remote
- Comprehensive benefits including Health, Dental, Vision and 401k match
- Generous paid time off
- Wellness and Home Office Perks
- Up to 12 weeks of paid Parental Leave
- Inclusive Family Forming Benefits
- Professional development opportunities
- Travel opportunities for teams, our annual All Hands retreat as well as industry events
We strongly encourage minorities and individuals from underrepresented groups in technology to apply for this position.
At Mediavine, base salary is one part of our competitive total compensation and benefits package and is determined using a salary range. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility and qualifications. The base salary range for this role at the time of posting is $75,000 - 80,000 USD/yr.
Job Summary
Full Time
Business Services
$69k-86k (estimate)
07/04/2024
12/29/2024
mediavine.com
SENEFFE, REGION WALLONNE
50 - 100
2004
Private
BAUDOUIN JOSEPH ANDRE HAVAUX
<$5M
Business Services
Related Companies
About Mediavine
Mediavine is a provider of display ad optimization, video monetization and influencer marketing solutions for publishers and advertisers.
The job skills required for IT Technical Support Specialist - (Remote - US) include Technical Support, Troubleshooting, Customer Service, Problem Solving, Operating System, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Technical Support Specialist - (Remote - US). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Technical Support Specialist - (Remote - US). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Technical Support Specialist - (Remote - US) positions, which can be used as a reference in future career path planning. As an IT Technical Support Specialist - (Remote - US), it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Technical Support Specialist - (Remote - US). You can explore the career advancement for an IT Technical Support Specialist - (Remote - US) below and select your interested title to get hiring information.
If you are interested in becoming an IT Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Technical Support Specialist job description and responsibilities
For example, some companies employ Technical Support Specialists to work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
02/08/2022: Anchorage, AK
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
01/21/2022: Orange, CA
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
01/19/2022: Kennewick, WA
Making recommendations to employees or customers for hardware changes when a computer cannot support a particular software.
02/22/2022: Vineland, NJ
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
02/21/2022: San Jose, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Technical Support Specialist jobs
Get Familiar with How Technology Works.
01/10/2022: Rochester, MN
Step 3: View the best colleges and universities for IT Technical Support Specialist.
Similar Jobs
Popular Articles
