Under general supervision, this individual is responsible for order processing, preparing detailed documents and handling Customer issues in a timely manner, for Domestic and International Dealers/Customers. Effectively communicate with Customers, Sales team, and various internal departments.

Essential Primary Functions

• Performs detailed Order Entry/Acknowledgement processing
• Performs screenings for all exports (Dealers/ Customers and Forwarders), for compliance with U.S. Export Regulations
• Prepares Export documents (commercial invoices, proforma invoices, etc..)
• Communicates with various internal Departments (Planning, Shipping, Sales, etc.) on a daily basis
• Communicates via phone and email with Domestic /International Customers and supporting Sales Reps both internally and in the field
• Enters/ creates new Customer accounts in Medica's ERP and CRM.
• Maintains and updates Customer account maintenance
• Provides pricing and basic product information to Dealers/ Customers
• Tracks Shipments
• Researches Customer Inquiries/ Complaints or any other Customer issues
• Processes Returns and Warranty orders
• Processes credit requests and forwards to Finance
• Prepares final documents (packing list, export docs, purchase order, freight quote, etc.) and forwards to Finance for invoicing
• Attends or participates in meetings and or conference calls as requested
• Assists with other duties or projects as assigned by the Customer Service Manager

Experience:

• Must be detail-oriented and an effective multitasker
• Customer-focused with good organizational and time management skills
• Excellent verbal and written communication skills
• Experience with Export Compliance and Export Documents
• Intermediate level of expertise using Microsoft Office suite: Word, Excel, PowerPoint, and Outlook
• 2 years of Customer Service experience (International/ Bilingual a plus.