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Want to join a team of daring managers who care without reservations or limits? Our Medical City Plano team is looking for a Director of Patient Experience. HCA Healthcare is an advanced healthcare network that has committed up to $300 million to our incredible team members over the course of three years.
Medical City Plano, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
HCA Healthcare is committed to research and clinical protocols. Do you want to impact standards of care and save lives across the country? Apply today to our Director of Patient Experience and be a part of the innovation of ideas.
The Director of Patient Experience serves as the stakeholder champion for setting the service culture of the organization to improve of satisfaction results across all customer groups in the organization. The patient experience champion manages data sets and reports related to customer satisfaction. These functions include: planning, analyzing, preparing, managing, and evaluating administrative and operational activities of customer satisfaction and related projects. Responsible for planning, organizing, coordinating and directing all functions of the department(s) in order to meet the stated mission, vision and values of Medical City Plano. It is expected that the Director will focus on improving processes and outcomes, comply with hospital and corporate policy and procedures, efficiently manage finances and resources, promote teamwork and customer satisfaction, and integrate service into the organization's overall plan for the delivery of care and service.
What qualifications you will need:
Education
Experience
Medical City Plano opened in 1975 and provides Plano and Collin County with advanced health care. Medical City Plano is a 600 bed acute care hospital. We have more than 2,000 employees and over 1,400 physicians on staff. Our main campus in Plano has a cancer treatment center and cardiovascular programs. We have The Bariatric Surgery Institute, a Wound Care Center and inpatient rehabilitation. We also offer complete women's and children's services. This includes a high-risk antepartum unit and a Level 3 neonatal intensive-care unit. We were the first hospital in Dallas, Collin or Denton counties to be named a Comprehensive Stroke Center by the Texas Department of State Health Services. Medical City Plano was the first Level I Trauma Center in Collin County and The Burn & Reconstructive Center of Texas was the first burn center in Collin County. As a part of the Medical City network of hospitals and specialists, patients are ensured access to leading medical experts and advanced healthcare innovations.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Unlock your potential with a leading healthcare provider dedicated to its patients, colleagues and communities. Help guide our team as a Director of Patient Experience and help us improve more lives in more ways.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full Time
$114k-156k (estimate)
05/03/2024
07/29/2024
The job skills required for Director of Patient Experience include Leadership, Home Care, Planning, Initiative, Accountability, Patient Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Patient Experience. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Patient Experience. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director of Patient Experience positions, which can be used as a reference in future career path planning. As a Director of Patient Experience, it can be promoted into senior positions as a Chief Patient Experience Officer that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Patient Experience. You can explore the career advancement for a Director of Patient Experience below and select your interested title to get hiring information.