About Medical Eyeglass Center

At Medical Eyeglass Center (MEC), our mission is to make experiences better for everyone – for our patients, for our clients and for our employees. Founded 45 years ago in Westfield, NJ, MEC creates and deploys meaningful and impactful strategies and tactics that enable the people we work together with to operate and grow in an incredible environment. With over 140 locations clients across the U.S., we're the fastest growing optical development and management firm in our industry and shaping the future of optical dispensary management. Our portfolio of optical dispensaries are located throughout the U.S. We're passionate about what we do, we are passionate about our people and we are passionate about delivering the patient experiences they and our clients expect.

MEC Core Values:

• Think People First
• Be Curious and Learn
• Own It
• Embrace the Challenge
• Act With Integrity

About the role:

A commercial leadership team member is responsible for maximizing our operational efficiency within the business - everything from culture, leading and effectively directing our field team, to improving external business operations efficiencies, to meaningfully impacting the experience our clients have with our organization. You will supervise direct reports who lead the Business Operations, Client Engagement, and Client Support departments. This is an excellent opportunity for a seasoned leader with proven experience in scale-up environments who is motivated by developing people, process and commercial excellence.

What you'll do here:

• Adopt the vision and goals for the Commercial Operations function aligned to business strategy.
• Oversee daily business, administrative, and client operations, and regularly measure, improve, and iterate operating procedures for efficiency.
• Supervise commercial staff and support them in the management of their teams and dispensaries.
• Maintain positive working relationships with internal and external stakeholders to resolve human resources, client services and operations issues.
• Deliver customer and operational excellence by strengthening and streamlining the operational funnel to ensure overall productivity and effectiveness for the commercial organization.
• Develop, monitor, and iterate agile processes to support commercial and non-commercial operational processes.
• Participate in the Client engagement strategy by involving various communication channels to build a relationship, improve satisfaction, and proactively nurture our client base for retention purposes.
• Ensure organizational efficiency and the proper use of tools to track performance and effectiveness.
• Manages all functions that are essential to commercial productivity. These include planning, reporting, quota setting, sales process optimization, sales training, sales compensation design and administration.
• Driving revenue optimization through recommending business model and service delivery improvements by engaging cross-functional teams in their pursuit.
• Maintain an informed view of industry players and ecosystem to understand and react to threats, opportunities, changes, and trends.

Requirements:

• Bachelor's degree in Business Administration or proven equivalent experience.
• 5 years of experience in complex operations roles.
• Experienced in building and leading successful teams across multiple functions in high-growth workplaces.
• Proven track record of elevating the team around you, while creating, executing and delivering on roadmaps for the department.
• Strong understanding and experience with people leadership and management, customer support, and business operations.
• Proficient operational and financial acumen.
• High level of planning and organization skills.
• Demonstrated project and budget management skills.
• Experienced in developing processes that optimize for efficiency.
• Passion for technology and the optical industry.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Willingness to travel:

• 50% (Required)

Work Location: On the road