Position Summary: The retail technician team leader will oversee and assist all retail pharmacy technicians to ensure safe and appropriate pharmacy services to patients in the outpatient pharmacy according to regulatory guidelines.

About GW MFA

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. As well as be well equipped to train other technicians to effectively complete the same duties. Other duties may be assigned.

Transcribe new prescriptions to patient profile

Confirm patient demographics are accurate and insurance information is correct

Ensure correct third-party adjudication of medications

Initiate prior authorizations and work with providers on completion

Communicate with nurses and patients about prescription order status and provide updates accordingly

Identify manufacturer copay assistance programs

Communicate with patients regarding prescription delays, or other medication problems

Ensure that cycle counts are completed daily and whenever perpetual inventory discrepancies exist

Notify patient when medication is available for pickup and/or schedule delivery

Maintain basic familiarity with proper medication dosing, use and required monitoring parameters for medications

Teach subordinate technicians any new policy and procedure, as applicable

Develop and maintain technician work schedule to optimize business needs

Perform refill reminders for patients and follow up with prescriber if out of refills

File all completed prescriptions in accordance with department standards

At all times, maintain a courteous interaction with patients, visitors, departments and medical personnel

Assist with unpacking, labeling and stocking of incoming products

Exercise responsibility for the accuracy of all cash register transactions (including over-rings and shortages)

Ensure compliance with all established personnel and departmental polices

Prepare prescriptions for pharmacist’s review, in accordance with federal and local regulations

Assist in employee retention efforts with positive feedback and identify room for improvement at all levels

Refer medical and medication related questions or issues which require professional judgement to a pharmacist for follow up

Other Related Duties:

May assist Pharmacist on compounding bulk medication, as allowable.

Minimum Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

High school graduation and active DC Pharmacy Technician license required, two years college training is desirable, Pharmacy Technician Certification preferred

Experience:

Two years of verified experience as a Pharmacy Technician in a retail, nursing home, medical center or hospital pharmacy, required.

Supervision Received:

Supervision is received on a task-by-task, and daily basis, dependent upon assigned duties as designated by a Registered Pharmacist.Functional supervision may be received from the Clinical Pharmacist or Pharmacist in Charge.

Physical Requirements

• Sit, walk, and reach out for long periods of time in a clinical setting.
• Must be able to occasionally lift, carry, push, or pull over 20 lbs. as part of the role.
• Regularly exposed to healthcare settings that may require personal protective equipment.
• Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment.