Position Description

Administrative Support/Community Health Worker (CHW) will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide member education. Ability to work in a team-based structure engaging with members, peers, community leaders in a professional manner.

This position is an office-based position; Not telecommute.

Primary Responsibilities:

o Create a positive experience and relationship with the member.

o Greeting members as they arrive to our center.

o Answer calls within the center and market as appropriate

o Assist with community initiatives as outlined by the health plan.

o Experience in professional oral communication and written communication in an electronic based system

o Experience with computer and windows PC applications to include Microsoft- Excel, Microsoft word (basic navigation, functioning and formatting), Outlook, Teams, PowerPoint etc.

o Proactively engage the member to manage their own health and healthcare benefits.

o Support the member to maintain their health and wellbeing as well as assisting member in continuing to improve their health to stay out of the ER and hospital.

o Assist member in engaging with mental health and substance use treatment (as needed)

o Provide member education on community resources and benefits.

o Assist the member in accessing transportation services to ensure they attended.

scheduled medical appointments.

o Conduct post discharge activities from hospital and support connection to social services

o Collaborate/Partner with other members of the members care team (community, providers,

internal staff)

o Continue advancing knowledge and learning of community cultures and values.

o Other duties deemed necessary by UHC management staff.

.

Required Qualifications:

o High School Diploma /GED (or higher)

o Ability to travel locally, up to 100 miles round trip.

o Knowledgeable of the resources available in the community

o Must be a resident of the state.

o Must have your own means of transportation with automobile insurance in place.

o Must be available to work Monday through Friday 8 AM to 5 PM

o Knowledge of the culture and values of the community

Preferred Qualifications:

o Previous Case Management experience

o Certified Nursing Assistant or Certified Medical Assistant

o Ability to travel locally, up to 100 miles round trip and up to 75% of work time.

o Experience working in Managed Care

Knowledge of Medicaid and/or Medicare population

Job Types: Full-time, Contract

Pay: $18.49 - $22.27 per hour

Expected hours: 30 – 32 per week

Schedule:

• Day shift
• No weekends

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Baton Rouge, LA (Required)

Work Location: In person