POSITION SUMMARY:
Assist administrative and clinical team members by performing a variety of clerical and clinical duties to ensure departmental function within the practice as well as departmental compliance in accordance with State and Federal regulations. Such duties include but are not limited to: Scribing, wound care, post-operative visits, assisting providers with patients, making appointments, taking calls from patients, pharmacies and other physician offices. Participates in volunteer programs and special assignments, and performs other duties as assigned within scope of practice.
POSITION EDUCATION/ QUALIFICATIONS:
High School graduate or G.E.D. certificate preferred.
Completion of a Medical Assistant Program
BLS required, if not on hire, within the first 90 days of employment
Must be able to be sensitive to cultural and bilingual issues
Organizational skills are necessary
Good written and verbal communication skills required
Ability to read, write and speak English
Bilingual, English/Spanish, required
Ability to communicate clearly and concisely with all levels of nursing, administration, and physician
Physician office experience is preferred
JOB KNOWLEDGE/EXPERIENCE:
Two (2) years experience in a busy physician office, preferred
Ability to take vital signs to include, but not limited to: height, weight, blood pressure, temperature and pulse
Must have computer experience and must be able to learn practice IS system
Previous experience with an EMR system preferred
Must have excellent customer service and organizational skills
Requires reasoning ability and good independent judgment.
Position requires travel, valid driver's license and vehicle insurance are required
POSITION RESPONSIBILITES:
Perform basic administrative medical assisting functions.
Assist in obtaining patient history, chief complaint and vital signs as necessary.
Schedule, coordinate, make referral appointments and monitor appointments
Understand and adhere to managed care policies and procedures
Keep rooms neat, clean and well stocked with supplies
Set up rooms as needed for in office procedures
Assist physician with in office procedures as needed
Monitor schedule in order to ensure that medical records needed from other physicians or hospital are obtained prior to patient coming into the office for scheduled visit
Comply with quality assurance practices
Screen, collect and follow up on patient test results
Collect and process specimens accurately and timely
Perform diagnostic and laboratory tests and wound care as necessary
Adhere to established patient screening procedures at all times
Scribe for physicians as needed
Assist with the preparation and administration of medications and immunizations
Maintains accurate medication and immunization records
Authorize drug refills and provide prescription information to pharmacies as needed
Prepares and maintains all patient files in an orderly fashion
File and or scan faxed information in charts after review by provider as necessary
Ensure that positive results or stat results are provided to the practitioner in a timely manner
Perform inventory of supplies and equipment as necessary
Clean and sterilize instruments and dispose of contaminated supplies as needed
Answer and direct all phone calls appropriately
Effectively communicates and works well with other staff
Help patients to navigate patient portals as needed
Adheres to assigned projects/tasks
Volunteers for special assignments/projects
Performs other assigned duties as assigned
AGE SPECIFIC:
Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirement relative to his or her age.