The company is a provider of behavioral health care services based in Middletown, CT. We provide world-class clinicians to patients, virtually and in-person in long term care facilities who wouldn't otherwise have physical access to specialized care. We are looking for energetic, hard-working individuals to help the company as we execute on our growth plan.
The Intake & Revenue Cycle Support Specialist will need to be an independent worker, detail-oriented, and have a sense of urgency. They will have strong organizational habits and must have the ability to meet critical deadlines. The Intake & Revenue Cycle Support Specialist is responsible for the daily patient referrals, authorization and claim follow up which includes the following:
ESSENTIAL FUNCTIONS :

• Provide outstanding customer service to all facilities, patients, and patient families
• Patient registration and handling of all intake calls and emails for over 300 facilities across the US
• Process new patient intakes by securing required information and authorizations necessary for treatment
• Verify patient eligibility for insurance reimbursement
• Submit patient information into the Company's Electronic Health Record System
• Professional image in appearance, words and actions
• Efficiently use payer portals to obtain claim status and authorizations
• Spot and communicate trends in denials and payer specific guidelines
• Develop departmental and staff training material as needed
• Other related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• 3 years or more of previous experience in the healthcare industry
• Demonstrated understanding of the medical insurance eligibility verification process
• Knowledge of the medical billing process
• Experience with any medical billing or practice management software
• Intermediate to expert level skills in MS Office and MS Outlook
• High school diploma or GED