95 Customer Service Representative Jobs in Fort Wayne, IN
MedPro Group is Hiring a Customer Service Representative Near Fort Wayne, IN
Schedule: 10:00am-7:00pm, Monday-Friday In this role, you will…
- Answer inbound customer payment calls. For non-payment calls, provide entry-level troubleshooting and redirecting of calls when appropriate.
- Coordinate with internal departments to conduct research and resolve account discrepancies.
- Follow all call center standard operating procedures and propose basic enhancements.
- Manage cash application induction work as assigned, making outbound calls to customers as needed to ensure complete resolution.
- Ensure all customer calls are clearly documented.
- Work on special projects as assigned by manager.
- Manage induction work tasks from the Accounts Receivable Rep I.
- Train new hires as assigned by manager.
- Perform other duties as assigned.
- Bachelor’s Degree in Finance, Accounting or Business.
- 2 years of Insurance Industry experience (preferred).
- 2 years of Call Center experience.
- 2 years of Customer service experience.
- Ability to maintain complete confidentiality and discretion in business relationships with customers and agents.
- Ability to deal effectively and collaborate with all employees and external business contacts while conveying a positive, service oriented attitude.
- Strong organizational and communication skills (interpersonal, written and electronically). Including good listening skills.
- Attention to detail with a quality focus.
- Ability to work well in a team environment.
- Highly motivated, adaptive and able to manage multiple priorities.
- The ability to demonstrate and share depth of knowledge and skills regarding business systems and processes.
General: MedPro Group is an Equal Opportunity Employer.
Job Summary
Full Time
Ancillary Healthcare
$57k-73k (estimate)
07/04/2024
08/14/2024
medpro.com
SAN ANTONIO, TX
200 - 500
1899
Private
LINDSAY MARIE FINNEGAN
$200M - $500M
Ancillary Healthcare
Related Companies
About MedPro Group
MedPro is an Indiana-based financial brokerage firm that provides customized health insurance, risk management and related financial services for healthcare providers.
The job skills required for Customer Service Representative include Customer Service, Call Center, Communication Skills, Attention to Detail, Listening, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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