Service Desk Support Specialist needs 2 years of end-user technical and/or call center experience required
Service Desk Support Specialist requires:
Able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.
Support Center Analyst certification and ITIL Foundation Certification must be successfully completed within the first 12 months of service in the job.
COVID mandate
Associate's Degree or equivalent, relevant work experience is required.
Experience 2 years of end-user technical and/or call center experience required
Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
Working knowledge of Windows Operating Systems required.
Technical customer support and/call center experience required, including the ability to work with users of all ability and knowledge levels.
Must be able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.
Service Desk Support Specialist duties:
User support for all business lines and related application software, system software, desktop/pc hardware, telephony hardware, internet network, storage network, WAN network, and security access management including enforcing and adhering to all regulatory and security requirements.
Provide tier one technical/user support for all business lines and related applications and troubleshoot incidents and requests via phone/chat and email using Service Desk Manager ITSM