** Customer Service Specialist**

**Job Category****:** Non Exempt Admnistrative **Requisition Number****:** CUSTO001519 Showing 1 location **Job Details**

**Description**

*Our Place in Healthcare*

Through our industrial vision and experience within the healthcare arena, we have emerged to become a leader in the Accounts Receivables Management field for both Hospitals and Physicians. Now, more than ever before, cost cutting measures are imperative to a shrinking bottom line for both Hospitals and Physicians. Professional Claims Bureau, Inc. answers that call with customized revenue enhancement programs for our clients.

*Position Available*

Professional Claims Bureau, Inc. is looking to interview prospective candidates in the following areas:

* Self-Pay Collections / Customer Service

*Qualities Desired*

* Hard Working, mature and reliable individuals

* Available Full Time

* Excellent Phone Demeanor

* Previous customer service/collection experience a plus

* Previous healthcare A/R experience a plus

*Job Description and Responsibilities*

Self-Pay Collections / Customer Service

* Responsible for reviewing past due bills and supporting documentation regarding account delinquency.

* Handle extremely high volume of incoming and outgoing phone contact

* Collect responsible party payments for processing.

* Phone correspondence with patients to explain outstanding debt on medical bills.

* Accept third party payor information for review and processing.

* Identify problem delinquencies and submit to the appropriate department for resolution.

* Communicate with finance and billing departments to ensure payments are processed in a timely manner.

* Assists to resolve matters associated with patient accounts.

* Provides excellent customer service in response to patient inquiries.

* Collaborates with internal personnel and all departments to achieve common goals.

* Communicates issues and concerns with management team and appropriate personnel.

* Applies updates to patient accounts as received and as required.

As a Self-Pay Collector or Customer Service Representative with PCB, you will be representing a leading organization in our industry. If you are looking for a secure and rewarding position in a team-oriented, fast-paced environment, PCB may be the career option you have been searching for!

*Job Requirements*

* Candidates must possess strong attention to detail and excellent communication skills.

* Prior Experience with regards to Medical Collections or Collections/Customer Service in general is preferred

* Bilingual candidates are encouraged to apply.

*Employee Benefits*

We currently offer competitive salary and benefits including health insurance, 401k, profit sharing and generous incentive programs for our full-time employees. Additionally, self-pay account representatives are entitled to earn salary incentives based on monthly collections.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)