Description

POSITION SUMMARY & OBJECTIVE:

We are currently looking for a Customer Care Coordinator for our Warranty Department. The right candidate's primary goal is to facilitate the completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Warranty Coordinator is responsible for proactively resolving customer issues after the closing of the home.

ENTRY-LEVEL POSITION WITH OPPORTUNITY TO GROW!

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Receive and confirm receipt of homeowner warranty requests
• Enter all incoming warranty requests using Brix
• Makes initial contact with homeowners and Warranty Managers and/or builders to schedule inspection appointments
• Evaluate homeowner repair issues to determine if they are warrantable items or not
• Communicates effectively to the homeowner if repair issue is deemed non-warrantable
• Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Schedule with Warranty Managers and/or builders to coordinate designated warranty repairs
• Certifies warranty work is completed within contractor obligations
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Develops and maintains good rapport with subcontractors and homeowners
• Execute policies to ensure compliance with quality standards
• Work with our 3rd party warranty provider (2-10 Home Buyers Warranty)

Qualifications

Required Qualifications

• High School Diploma or GED
• 6 months to 1-year related experience
• Ability to apply common sense understanding to carry out instructions furnished in written or oral form
• Proficiency with MS Office and email
• Ability to sit for the majority of 8-hour workday
• Ability to multitask effectively and within time constraints

Preferred Qualifications

• Previous experience in Residential Construction or Warranty
• Previous customer service experience
• Excel in effective and positive communications
• Work effectively in high-pressure situations
• Ability to provide a systematic approach in carrying out assignments

Starting at $45k and up depending on experience

We are growing quickly and are looking for enthusiastic attitudes and team players to join our success. We offer benefits including medical, dental, vision insurance, 401(k), Paid Time Off, Holidays, and more!