Job Description

Are you seeking a workplace where your contributions are valued, and where you can take pride in being part of an award-winning team? If so, consider joining our small but rapidly growing company!

Why choose us?

· Recognition: We’ve been voted Best Electrician by the Times Union Newspaper, a testament to our commitment to excellence.

· Growth: Our company has consistently grown at a remarkable rate of 20-30% annually.

· Employee-Centric: We prioritize our employees’ well-being and professional development.

· Customer Focus: Our top-quality service ensures satisfied customers.

If you’re ready for a fulfilling career, apply today! Let’s connect and explore how you can contribute to our success!

Key Job Responsibilities will include:

· Learn our call taking process and be professional and authentic with our customers.

· Maintain our customer database with complete and accurate information.

· Ensure a quality customer experience by providing detailed and accurate information to the technicians in the field and our dispatcher.

· Participate in ongoing training so that you continue to grow as a professional

· Update customers throughout the day on their electrician’s progress.

· Promote a 5 Star customer satisfaction experience with each call.

· Convert incoming customer calls into booked service appointments while matching the right technician to every job

· Assisting in the dispatching of technicians to specific jobs based on urgency/need

Who we are looking for:

· A Customer focused mindset

· Professional speaking voice

· Excellent customer service skills

· Ability to work in a fast paced ever changing environment

· Possess excellent active listening skills

What we offer:

· Great competitive Pay

· Medical/Dental/Vision insurance

· Retirement plan - up to 4% match

· 2 weeks Paid Vacation

· Company sponsored events

· Ongoing career training

If you are ready to be part of something special, please apply. You may just find exactly what you’re looking for. You would be working for a company that appreciates you and your teammates as well as our customers. Your work will have a direct impact on the success of the company.

EOE

Job Type: Full Time

Pay: $21 per hour

Monday to Friday

Location:

· In Person

Benefits:

· 401(k) Matching

· Health Insurance

· Dental Insurance

· Vision Insurance

· Paid Time off

· Life Insurance

Education:

· High School or equivalent (Required)

Experience:

· General Office: 1 Year (required)

Job Type: Full-time

Pay: $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Commute:

• Colonie, NY 12205 (Required)

Ability to Relocate:

• Colonie, NY 12205: Relocate before starting work (Required)

Work Location: In person