Full Time | Restaurants & Catering Services1 Week Ago
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Melt Shop is Hiring a General Manager- Restaurant Near Garden, NY
We hear people talk about comfort food all the time. But what is comfort food? IT’S THE FOOD YOU’D RATHER HAVE THAN ANY OTHER FOOD. Food that reminds you of comfortable times. Easier times. Yummier times. Times when home cooking was the only kind of cooking. For us, that food is grilled sandwiches. And tater tots. And milkshakes. Mmmmilkshakes. With Melt Shop, we set out to make the best damn sandwich on the planet. Period. Better than our Mom’s (sorry, Mom). Better than your Mom’s. It’s the comfort food you love, but like you’ve never had it before. Next level stuff, made from only the best ingredients, fresh-baked bread every day, and the best cheese around. We know because we looked really hard. You can take comfort in knowing that we are never comfortable, until your sandwich is. Salary Range: $55,000 - $75,000, plus monthly bonus incentive! We are looking for a Restaurant Manager to lead all aspects of our business. You will motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. Back of the house management experience is essential, as you’ll assist in hiring qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences. Job Duties
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations Skills and Qualifications
Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
Proven customer service experience as a manager
Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
Familiarity with restaurant management software, like OpenTable and PeachWorks
Strong leadership, motivational and people skills
Acute financial management skills
BSc degree in Business Administration; hospitality management or culinary schooling is a plus At Melt Shop, we celebrate differences. We are an equal-opportunity employer and are committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Working at Melt Shop No strict dress code