Summary : This position requires performing in a detail-oriented, real-time environment monitoring & managing the detention process and trailer pools.

Extensive communications with customers, systems knowledge, and report generation / interpretation are key to success.

The shift for this role is Monday-Friday am-pm in-office.

Essential Duties and Responsibilities :

Detention System Monitor and notify all customers in accordance with detention guidelines, fully document and forward detention billings to the Billing Dept.

• Provide objective analysis and recommendations regarding customer billing and driver payment for detention.
• Create and interpret periodic reports to manage and adjust the detention process.
• Constantly review the detention process, guidelines, and system and make recommendations to increase efficiency, reduce manual intervention, and increase revenue.
• Serve as the support contact in managing Melton’s trailer pool.
• Monitor trailer counts, activity, trailer turns and make recommendations to Sales & Operations to maximize trailer utilization.
• Coordinate trailer movements to balance customer drop trailers and terminal trailers.
• Serve as the support contact for permit orders as required for over dimensional shipments.
• Additional duties as assigned

Education and / or Experience : high school diploma and minimum years customer service experience.

Special Training : Needs to be familiar with the Microsoft Office Suite (Outlook, Excel, Word, etc.)

Special Skills : Must be able to communication clearly, objectively analyze information, and pay close attention to detail.

Must also be able to work and perform as a team player. Must be accurate and timely.

Last updated : 2024-05-25