At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for developing, coordinating, facilitating, and implementing policies, procedures, short-term goals, and long-term goals to ensure that financial resources are maximized and financial viability is maintained for the achievement of department and organizational objectives.

Job Description

Minimum Qualifications

Education: Bachelor's degree in Business, Healthcare, or related field.

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

* 10 years of experience in patient access, patient accounting, financial services or related field.

* Five (5) years of supervisory experience in a hospital business office.

Principal Accountabilities

* Leads large team in areas of Patient Business Services including Registration, Financial Counseling, Cashiering, Insurance Verification and Registration for specialty hospital based clinics.

* Develops, facilitates, and implements policies, procedures and programs for the most effective control and utilization of financial resources.

* Develops a short and long term plan for operation that is compatible with department and organizational goals.

* Develops and implements strategies alongside physician partners to grow business.

* Establishes and achieves up front cash collection goals in accordance with established organization cash flow and bad department targets; recommends and monitors all Cash Control processes for the hospital system.

* Provides, monitors, analyzes, summarizes, and communicates financial and statistical information to management.

* Builds, develops, educates, and motivates a qualified and competent management team and supporting staff.

* Collaborates with University partners (UTHSC) to coordinate registration processes for patients and facilities.

* Participates in the development and evaluation of policies and programs to manage Cash Controls, Customer Service, Document Imaging, Refunds and business office operations; creating and monitoring metrics in each of these areas.

* Keeps abreast of and communicates all regulations and standards to staff and assures compliance with directives issued by governmental and/or regulatory agencies or third party payors.

* Recommends and monitors all Cash Control processes for the hospital system.

* Participates in the development, preparation and monitoring of the department budget.

* Assures that revenue, expenses, contribution margin and FTE's meet or exceed budget; prepares and submits budget and related reports; forecasts and accurately projects expenses; takes corrective action to address negative variances; identifies and proposes capital budget items appropriately.

* Ensures safe care to patients, staffs and visitors; adheres to all Memorial Hermann policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.

* Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.

* Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

* Other duties as assigned.