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Exciting Opportunity at MSK: As the first Vice President of Support Services at MSK, you will be a key member of the senior leadership team, responsible for overseeing a comprehensive portfolio of non-clinical functions including environmental services, food and nutrition, and patient escort. Reporting directly to the Senior Vice President of Real Estate and Operations, you will provide strategic leadership and direction to ensure the effective management and continuous improvement of support service operations.

You will play a pivotal role in shaping the future of our organization by designing, developing, and optimizing support services across MSK. Your mission will involve aligning these services with MSK's mission, strategic priorities, and operating model, working closely with key leaders to identify and bridge gaps in technology, processes, and people. Ensuring scalable and efficient operations that enhance patient experience and overall organizational effectiveness will be a critical part of your role.

Key Responsibilities:

Strategic Planning and Leadership

Develop and implement strategic and operational plans to optimize support service operations in alignment with MSK's mission and priorities.

• Drive innovation, foster a culture of excellence, and promote continuous improvement within the support services teams.

Operational Management

• Oversee the day-to-day operations of Environmental Services, Food Services, and Patient Escort.

• Ensure compliance with regulatory requirements, safety standards, and best practices.

• Develop and monitor KPIs and metrics to assess operational performance and identify areas for improvement.

• Engage with the community and represent MSK's mission and values.

Collaboration and Stakeholder Engagement

• Collaborate with clinical and administrative leaders to understand their needs and develop solutions to enhance support services.

• Build strong relationships with staff, patients, families, vendors, and regulatory agencies.

• Ensure timely and effective issue resolution for an unparalleled stakeholder experience.

Team Development and Talent Management

• Lead and mentor a diverse team, fostering a culture of accountability, teamwork, and professional growth.

• Recruit, train, develop, and retain top talent, providing necessary skills and resources for success.

• Plan, provide, and evaluate orientation, training, and continuing education programs.

Financial Management

• Develop and manage departmental budgets, ensuring fiscal responsibility and accountability.

• Identify opportunities for cost savings and revenue generation while maintaining high-quality service delivery.

• Practice good financial stewardship with attention to benchmarking against industry best practices.

Quality Improvement and Patient Experience

• Drive initiatives to enhance service quality, patient satisfaction, and overall patient experience.

• Foster strong, patient-focused teams that deliver unparalleled patient experience.

• Implement quality improvement methodologies and tools to measure, analyze, and improve support service processes and outcomes.

Key Qualifications:

• 10 years of progressive operational leadership in a healthcare setting; experience in an academic medical center desired.

• Extensive experience managing support services such as environmental services, food and nutrition, patient escort, or similar non-clinical services.

• Proven track record of managing departmental budgets, identifying cost-saving opportunities, and ensuring financial stewardship.

Core Skills and Abilities:

• Leadership: Proven ability to lead and develop teams, identifying root causes and driving accountability and consistency.

• Business Acumen: Demonstrated ability to maintain a motivated workforce aligned with MSK's vision, mission, and values.

• Data-Driven Decision Making: Strong commitment to outcomes, metrics, and the ability to translate data into positive results.

• Compliance: Deep understanding of healthcare regulatory requirements and best practices in support services.

• Collaboration: Outstanding communication skills and the ability to achieve consensus and resolve conflicts.

• Innovation: Enthusiasm and vision for support services, including planning and developing sustainable processes and efficient workflows.

Additional Information:

• This is an onsite role requiring flexibility to work across both MSK's Main Campus at 1275 York Ave and various outpatient sites.

• Office located at 885 Third Ave.

Pay Range: $238,300 - $405,100

Helpful Links:

• MSK Compensation Philosophy

• Review Our Great Benefits Offerings

Please click to learn more about MSK's compensation philosophy.

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MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.