Summary/Objective
The Memphis Zoo has an exciting opportunity for friendly, enthusiastic, and guest-focused individuals to join our team. The Visitor Services Team Member is responsible for processing General Admission and Memphis Zoo membership sales as well as providing visitor assistance upon entry to the Zoo.
Essential Functions
•Process sales cash and credit card transactions using a POS system.
•Promote Zoo membership sales.
•Answer visitor questions regarding Zoo memberships, ticketing, special events, and general Zoo information.
•Demonstrate proficiency in POS (point-of-sale) systems.
•Ability to provide outstanding customer service in a professional and friendly manner.
•Proactive, flexible, and able to use sound judgement in making decisions related to guest issues.
•Adhere to Zoo policy and safety protocols.
Potential Functions
•Assist in crowd control in various weather conditions.
•Various administration duties on an as-needed basis.
Skills/Behavior
•Customer/Client Focus
•Ability to work independently.
•Communication Proficiency
•Teamwork Orientation
•Stress management/composure
•Proficiency in POS (point-of-sale) systems.
Expected Hours of Work: Seasonal positions are defined as temporary work to meet an organization's temporary needs during certain times of the year and can last up to 6 months. This position regularly requires between 30-40 hours a week during normal Zoo operating hours of 9am-6pm, including weekends and some nights.
Minimum Education and Experience
•Must be 16 years of age or older.
•One year of relevant experience, or any equivalent combination of education and experience, demonstrating the applicant's ability to perform the responsibilities and requirements outlined above.
Preferred Education and Experience: Previous cash handling experience in entertainment, sports, or hospitality organization. Bilingual or ability to effectively communicate with individuals who speak different languages.
Supervisory Responsibility: This position has no supervisory responsibilities.
Work Environment
Performing this position's duties requires working independently in admissions booths for extended periods of time and exposure to moderately loud noise levels on high attendance days. Position includes extensive interaction with the public.
Physical Demands
While mainly a sedentary position, Team Members will occasionally be required to work outside in various weather conditions including rain, humidity, and extreme heat or cold. Team member may occasionally lift and/or move up to 20 pounds. While this position requires visual, auditory, and speaking abilities, reasonable accommodations may be made to enable individuals with disabilities to fulfil the position's requirements.
Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.
Compensation - $12.10/hour
Memphis Zoo is a drug free workplace