IT Operations Manager

Job Type

Full-time

Description

Who is Menlo?

Menlo is a leader in tailored IT solutions for K-12 education, creating robust infrastructures that allow schools to focus on educational excellence. We are committed to driving innovation and delivering impactful, client-centered technology solutions.

The IT Operations Manager will set the strategic direction for Menlo's Professional Services function, ensuring the delivery of seamless implementations, complex projects, client support, ongoing maintenance and scalable operations. This leader will focus on executing operational frameworks that drive client satisfaction, promote efficiency, and foster continuous improvement across the organization. You will lead a team of systems and network professionals, executing standards that align with strategic goals while managing operations to exceed client expectations.

You Will

• Refine and execute the strategic vision for the department, aligning operational practices with organizational goals and client needs.
• Oversee client lifecycle management from pre-sales to ongoing support transition, ensuring an integrated approach across onboarding and implementation.
• Build a cohesive team environment, championing a culture of transparency, proactive communication, and conflict prevention.
• Evaluate and refine department best practices, standards, and processes, ensuring compliance with SLAs, security protocols, and organizational standards.
• Strategically manage a portfolio of projects, with accountability for vendor relationships, resource planning, risk assessment, and change management, while maintaining high-quality service delivery.
• Drive accountability through progress reporting and milestone tracking, ensuring all deliverables align with both client and organizational objectives.
• Act as an internal quality control leader for the project teams, overseeing the execution of project plans, Statements of Work, and quality assurance processes.
• Continuously improve project management infrastructure, refining templates, policies, and tools to support operational scalability and quality enhancement.
• Create a high level of efficacy with ongoing systems management, including proactive maintenance, patch management and operational maintenance.
• Perform other duties as assigned.
  
  

Requirements

You Have:

• Bachelor’s degree with 7 years of leadership experience in strategic operations, client implementation, and technical integration, with an emphasis on enterprise clients.
• Track record of leading cross-functional teams and promoting a collaborative, hands-on management style.
• Deep understanding of complex IT systems, infrastructure, and operational scalability.
• Experience in managing project portfolios, including budgeting, risk management, and stakeholder communication.
• Background in educational technology or similar sectors is advantageous.
  
  

What We Offer

• 401(k) retirement plan with company matching
• Supportive time off including paid volunteer days and company holidays
• Medical/Dental/Vision healthcare benefits including dependent plans & HSA/FSA offerings
• Wellness reimbursement to nurture employees' minds and bodies
• We pride ourselves on Community and host exciting company outings and events
  
  

Physical Requirements

• Ability to sit at a desk and work on a computer for prolonged periods.
• Occasionally lifting or moving items such as laptops, small servers, or office supplies (typically up to 25 pounds).
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  

This job description is intended to provide a general overview of the position and is not an exhaustive list of responsibilities. Duties and responsibilities may change based on organizational needs.

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, veteran status, or any other protected characteristic as defined by applicable law.