Job Title: Tenant Liaison Associate

Classification: Full-Time, Non-Exempt

Location: Mental Wellness Center

617 Garden Street

Santa Barbara, CA 93101

Reports To: Assistant Director of Wellness & Recovery

ROLE SUMMARY

As a Tenant Liaison Associate with a focus on mental health at Mental Wellness Center, you play a pivotal role in fostering a positive and inclusive living environment for tenants diagnosed with mental health conditions. This involves providing emotional support, collaborating with mental health professionals, and ensuring effective communication between tenants, property management, and relevant stakeholders.

ABOUT YOU

· Empathy & Compassion: your personal and professional experience in mental health equips you to approach tenant support with a genuine and empathetic mindset, understanding the unique challenges they face.

• Inclusivity: you recognize the value of diverse perspectives and uphold our differences as our strength.
• Holistic Care: you prioritize mental and emotional well-being as essential to overall health.

· Effective Communication: you demonstrate strong communication skills to facilitate positive interactions among tenants, property management, and stakeholders.

· Problem-Solving Mindset: you exhibit a proactive problem-solving approach to assist tenants in navigating resources and overcoming obstacles.

· Knowledge of Behavioral Health: you possess knowledge of behavioral health issues, recovery, and the ability to collaborate with stakeholders for tenant support.

· Resourcefulness: you are resourceful in identifying and utilizing community resources to create a supportive living environment.

· Professional Conduct: you uphold professional conduct, including knowledge of rights and confidentiality concerns, such as HIPAA for protected health information.

WHAT YOU WILL DO

Tenant Support:

• Establish and maintain positive relationships with tenants diagnosed with mental health conditions.
• Provide emotional support and encouragement to tenants, promoting a sense of community and belonging.

Needs Assessment:

• Conduct individual assessments to identify specific needs and challenges faced by tenants with mental health diagnoses.
• Collaborate with mental health professionals to understand treatment plans and incorporate support strategies into daily interactions.

Communication and Coordination:

• Serve as a liaison between tenants, property management, internal program staff, mental health providers, and community resources.
• Communicate effectively with all stakeholders to ensure a holistic approach to tenant well-being.

Specific Duties:

• Act as a liaison between tenants, property management, internal program staff, mental health providers, and community resources.
• Provide emotional support and encouragement to tenants, fostering a positive community atmosphere.
• Assist tenants in navigating resources, including referrals and paperwork for benefits, demonstrating a compassionate problem-solving mindset.
• Support tenants in accessing mental healthcare, collaborating with treatment teams and intervening when access issues arise.
• Attending and facilitating meetings related to tenant progress and challenges, ensuring effective communication.
• Observe and report important information to providers, coordinating services for tenants as needed.
• Maintain accurate records of significant interactions, interventions, and outcomes, prioritizing professional conduct and confidentiality.
• Document incidents involving tenants for ongoing tracking and planning, intervening when necessary.
• Develop and implement crisis intervention and behavioral plans tailored to tenants' needs, emphasizing housing-related issues.
• Coordinate care needs with emergency services and mental health professionals, assessing risks and intervening for safety and wellness.
• Organize community activities and events to foster a sense of belonging and purpose among tenants.
• Encourage social interactions and activities promoting mental wellness to combat isolation among tenants.

QUALIFICATIONS:

• Bachelor's degree in a related field (Social Work, Psychology, Counseling, or similar) or equivalent relevant experience. Master's degree, preferred.
• Previous experience working in a similar role, preferably in mental health or supportive housing settings.
• Knowledge of behavioral health issues and recovery processes.
• Completion of any necessary state or organization-specific training programs.
• Willingness to attend ongoing training and professional development opportunities.
• Ability to work occasional evenings and weekends as needed.
• Commitment to working on-site to effectively engage with the organization’s workforce.
• Proficiency in record-keeping software and Microsoft Office Suite.
• Valid CA Driver License and reliable form of transportation required.
• MWC requires proof of full vaccination against COVID-19 and highly encourages staying up to date.

· Bilingual Literacy in Spanish and English is preferred, not required.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Mental Wellness Center reserves the right to modify duties or job descriptions at any time.

SALARY

The hourly base pay range for this role is between $24.00 - $31.30.

BENEFITS

Supplemental Insurance

40 Hours/Year Vacation

80 Hours /Year Sick

10 Observed Holidays

401(k) Plan

401(k) Employer Match

PERKS

$250/pay period when employee shows proof of own health insurance coverage and waives the medical benefit at MWC.

$165/quarter if an employee is required to use a personal cell phone for organization business.

ABOUT US:

Mental Wellness Center is a leading organization dedicated to enhancing the mental well-being of individuals in our community. Our long-standing values of hope, inclusivity, collaboration, and connection to care drive our mission to advance mental wellness in Santa Barbara by providing youth programming, early intervention, safe and affordable housing, education, and resources for mental health challenges.

EQUAL EMPLOYMENT OPPORTUNITY

MWC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

JOIN US

Submit cover letter and resume via Indeed or email to mwcjobs@mentalwellnesscenter.org.

Job Type: Part-time

Pay: $24.00 - $31.30 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Referral program

Schedule:

• Day shift
• Monday to Friday

Work Location: In person