Job Summary:

Oak Tree Support Services’ Individualized Home Services (IHS) and Employment Supports Specialists support adults with disabilities to help them live and work as independently as possible in their home and community. This position includes maintaining a limited caseload with staff preferences dictating geographic service area and number of hours worked.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Communicate with 245D and Employment Services Director regarding new clients on caseload.
• Manage a caseload with staff preferences dictating number of hours worked and geographic radius.
• Maintain routine schedule with each client assigned.
• Document all interactions and cancellations within the information management system.
• Communicate clearly with the client, their support team, and division leadership on a regular basis.
• Help client build skills to navigate their communities and connect with resources for reaching client-driven goals.
• Complete all timesheets with client signature and detailed, organized notes in a timely manner.
• Strive to maintain at least 75% engagement with caseload.
• Maintain professionalism and confidentiality for all clients.
• Submit all documentation of work completed in the information management system or to 245D and Employment Services leadership as applicable before ending any shifts with a client.
• Document training time, remote hours, and mileage monthly by the first of each month by 5:00pm CST and send to 245D and Employment Services leadership.
• Attend virtual meetings and required trainings.
• Transports people served to work, medical appointments, grocery shopping, local county, etc.
• On the job support– This may be partial or full shifts dependent upon the person’s needs including weekends, holidays, and evenings.
• Record arrival and departure for every client visit via Electronic Visit Verification (EVV).

• Engage in active learning when job shadowing with other staff.

• Shadow the client and provide prompts when needed to successfully complete a shift.
• Assist with the onboarding process for a new job.
• Provide tools to help clients on the job such as check lists, setting reminders on their phones, queuing for lunch breaks, etc.
• Help clients navigate social interactions with other employees and their managers as needed.
• Work with employers to secure reasonable accommodations when needed.
• Set up apps and assist with schedules, time off, pay, and train as needed.
• Grow the level of independence of the client on the job and phase out support where appropriate.
• Completion of, and adherence to, Key Performance Indicators (KPIs) noted weekly in client database.
• Adherence to all policies and procedures within the division.

Required Skills/Abilities: 

• Excellent verbal and written communication skills. 
• Excellent interpersonal skills
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to pass DHS (Department of Human Services) background check
• Maintain evidence of valid driver’s license and insurance

Education and Experience:

• High school diploma/GED
• Ability to pass a DHS background study
• Reliable transportation