Location: Grapevine, TX

Pay: $24.00/hour.

The Accounts Receivable Specialist contributes to the success of Menzies Aviation, by meeting key performance metrics for the Account Receivable Organization through the reduction of delinquency, managing to DSO targets, monitoring customer exposure, and maintaining bad debt levels through relationships developed with internal and external customers.

Under general supervision maintain appropriate ongoing customer contact, record notes in customer account records, perform account reconciliations, resolve customer complaints, and expedite to the correct department and more as requested. Support activities related to accounts in bankruptcy and third-party collections.

Key Responsibilities

• Proactively contact assigned customers for delinquent receivables and document communication to maintain account history in system of record.
• Develop successful relationships with customer contacts and sales.
• Applies knowledge and understanding of individual customer accounts to handle account balance inquiries, resolve account problems, billing disputes, and other issues as needed to provide quality customer service efficiently and effectively.
• Negotiate payment from delinquent customers to maintain receivables within target by ensuring overall compliance with credit terms.
• Continuous monitoring of delinquent accounts on a daily/weekly basis to ensure compliance to payment terms and not allow any further exposure to Menzies booked balances.
• Strong attention to detail and accuracy.
• Must be well organized and have strong planning and prioritization skills.
• Scheduling and monitoring of ongoing tasks by being accountable for managing individual workload and informing manager with workload issues to ensure work is completed on time, accurately and according to department standards and/or commitments to Business Units.
• Strong problem analysis and problem-solving skills
• Results oriented and able to use good judgment.
• Excellent interpersonal skills, effective in a team environment and customer focused.
• Create reports related to A/R status and/or detail.
• Upload customer has received all invoices including into customer invoice portal, if applicable.
• Understand overall business goals and how Accounts Receivable supports these goals.
• Perform other duties as assigned.

Qualifications and Experience

• Must be 18 years of age or older.
• High School diploma or equivalent and a minimum of 2 years of college preferred.
• Ability to work well in a team-oriented environment.
• Must be proficient in Microsoft Excel and Word.
• Excellent communication, problem solving and analytical skills.
• Basic understanding of fundamental accounting skills.
• Experience in the Cargo or aviation industry preferred.
• B2B collection experience required.
• Ability to contact/work 30-35 accounts/customer daily.
• 2-5 years of related experience preferred.
• Ability to proficiently read, write and speak English.
• Ability to read and interpret management level documents.

Knowledge, Skills, and Abilities

• Ability to learn quickly.
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal skills
• Ability to work as part of a team.
• Ability to build relationships.
• Must be available and flexible to work variable shifts including weekends and holidays.

Benefits

• Advancement Opportunities to Supervisor and Manager
• Opportunities for Leadership Training Programs
• Health, Dental, Vision, 401K
• Life and Short-Term Disability Insurance
• Paid Vacation

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds.