The Menzies Aviation Operations Coordinator submits flight information to Ramp and Interline Dispatchers, Prepares and ensures flights are dispatched as per established client requirements, Oversees all fueling paperwork and meter tickets , Maintains the QT system and monitors all proper close out of fuelers, reconciles missing gallons and communicate with fuel farm accounting, shift manager and ASM, Projects a professional image/conduct at all times.

Key Responsibilities

• Allocate manning GSE to meet the needs to customer and Menzies aviation.
• Obtain inbound and outbound load plans from customers.
• Become direct point of contact to provide real time operational information for Ramp Teams, Airlines and Station Manager.
• Create live shift report.
• Provide Ramp Supervisor/Leads with Load Plans for flight.
• Record arrival times of ramp teams at assigned gate.
• Record departure times of aircraft.
• Inform Station Manager of any delays or service failure.
• Update aircraft arrival and departure times. Communicate to ramp crews.
• Record and GSE defects and report to GSE maintenance.
• Collect walk around check sheets for each flight.
• Record staff absences, or late personnel, make changes to ramp team to cover and shortfall in manning.
• Allocate set GSE to ramp teams; ensure GSE check sheets have been completed by each team before shift commences.
• Ensure safety and security procedures are being performed according to the Menzies Health & Safety regulations, and according to international aviation standards.
• Monitor performance, taking action to correct any shortfalls.
• Liaises with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials, and other airport stakeholders.
• Work shifts as required by the business.
• To report any significant deficiency in our operations directly to Duty Manager.
• Has the duty to suggest any improvements to working practice especially those relating to safety and security.
• Prepare disciplinary incident and or termination reports as needed for violations of company policy.
• Clearing of all exceptions on a daily basis by 4:00 pm, which includes the following:
  • Clearing Personal Time Off (PTO) based on available balances.
  • Clearing all excused (i.e. FMLA, LOA) and unexcused absences, and
  • Clearing of meal break exceptions.
  • These exceptions have to be cleared before the overtime (OT) report is generated for the management team. OT exceptions will be completed after the management team has submitted their OT report.
• Updating shifts times/altering expected times prior to shift commencements to reduce missed punches including shift trades/coverage.
• Keep track of attendance records, monitor lateness/absence/manual miss punches, etc.
• Ensuring Miss Punch Forms (MPF) are completed when required and filled out completely including. Signatures from both the employee and the Duty Manager.
• Ensure Daily OT report is received, completed and signed by manager.
• Report to Planning Manager any unauthorized time discrepancies.
• Send package to Payroll dept. 4/ signed payroll reports.
• Send package of MPFs, Absence Request Forms (ARF), and Payroll Discrepancies to Payroll.
• Coordinate with payroll dept. for any missing forms (not received or received after PT had been run), Pay discrepancies and roster changes.
• Coordinate with payroll dept. on Mondays to ensure PT & reports can be run once exceptions have been cleared.
• Other duties as assigned.

Requirements

• Ground Handling experience at a high volume international airport;
• Able to communicate effectively;
• Conversant with international airline ramp handling procedures, International aviation safety and security procedures, and Menzies ramp, safety and security procedures;
• Excellent knowledge of ramp GSE;
• Provide daily and real time plan for Los Angeles operations;
• Manage ramp teams as demanded by changes in flight schedules;
• Must pass driver’s test with the Department of Airports and obtain a driver’s license to drive on Airport Operational Area (AOA);
• Must pass FBI background check and obtain US Customs seal;
• Prior Ramp experience preferable;
• Provide real time information to Duty Manger, customers and ramp teams;
• Must pass a pre-employment medical;
• Must pass a drug test;
• Comfortably and continuously lift/move 35 lbs;
• Must be at least 18 years of age.
• Must be able to speak, read and write in English proficiently.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. 
• Excellent verbal and interpersonal skills. 
• Previous experience preferred.