About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Care Companion – Mercy Health

Summary of Primary Function/General Purpose of Position

The Care Companion provides supportive patient care under the guidance of the Registered Nurse or designated health care professional in accordance with federal, state, and local regulations and within the policies, procedures, and guidelines of Bon Secours Mercy Health.

Essential Job Functions

• Provides support to the patient including, but not limited to, care and comfort, personal care and hygiene, toileting, and mobility.

• Creates a safe environment for patients.

• Acts as liaison between patient and nurse to report changes or concerns.

• Provides high-level customer service to all patients, patient's family, visitors and all employees.

• Participates in hand-off/report of pertinent information regarding patient and departmental needs upon arrival and when leaving.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

BLS Basic Life Support (preferred upon hire, must obtain from approved source prior to direct patient care)

Education

None

Work Experience

Recent experience in a healthcare environment, with a preference for the setting in which they are applying (preferred)

Training

None

Language

None

Skills

Ability to clearly communicate to other members of the healthcare team

Ability to understand and follow directions of healthcare team

Knowledge of patient and healthcare safety standards and regulations (i.e. falls, skin breakdown, suicide prevention, environment of care)

Knowledge and demonstration of infection prevention and transmission-based precautions

Ability to work in a team

Basic hygiene and activities of daily living care

Compassionate, relationship-based approach in care activities

Accountability for completion of assigned tasks

Escalation of concerns via chain of command

Create and maintain safety environment

Advocacy and foreseeing safety issues

Working Conditions

Periods of high stress and fluctuating workloads may occur

May be exposed to physical altercations and verbal abuse

May be required to use physical restraints

May be exposed to high noise levels and bright lights

May be exposed to limited hazardous substances or body fluids

May be exposed to human blood and other potentially infectious materials

May have periods of constant interruptions

Prolonged periods of working alone

Patient Population

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)