Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Patient Services Representative

Gather patient information in the function areas of payment planning, insurance verification and treatment records. Works independently with general

supervision in order to pre-register all scheduled patients for services to be rendered, verifying insurance benefits and obtaining pre-certifications as required.

Responsible for insurance verification.

Schedule patients accurately within guidelines and protocols of practice

Scan copies of all registration forms and insurance cards and other required forms into EHR

Contacts insurance companies for benefit information and obtains information regarding copayments/deductibles to be collected at time of service.

Contacts physician offices for necessary pre-authorizations as required.

Refers all self-pay patients to the financial counselor.

Observe professional ethics in maintaining confidential information acquired concerning the personal, financial, and medical or employment status of patients

and their families.

Receive, interview and registers patients using a positive and courteous tone.

Enter correct patient data into the computer terminals and make corrections to errors in records as necessary

Collect deposits on patient accounts and balances cash drawers

Assist arranging transportation for indigent patients.

Verify accuracy of forms and corrects errors.

Utilize screening and determination forms to assist eligible patients in obtaining financial aid.

Answer questions about patient bills.

Answers inbound phone calls from patients, scheduling etc.

Collect outstanding balances due.

Perform additional tasks as assigned.

Mail out patient information packets to new patients prior to initial visit.

Education: High school graduate or equivalent required, additional vocational training preferred or minimum three years experience in customer service or medical office.

Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com