JOB KNOWLEDGE

• Demonstrates knowledge of diagnostic imaging clerical procedures.
• Demonstrates knowledge of operation of all equipment used in the clerical area of the Radiology department, i.e., computers, printers, MUSE/MARS, PACS, fax, etc.
• Demonstrates knowledge of general and specialized scope of diagnostic imaging procedures.
• Understand and demonstrates knowledge of scheduling procedures.

QUALITY

• Evaluates patient orders/information to assure the appropriate procedure and order the procedure correctly.
• Retrieves and relays patient information from computer system for daily operation duties: patient census, daily activity log, historical file, messages, report interpretations, double medical record consolidations, etc.
• Routinely checks to see that all necessary preparations for the day’s schedule are complete.
• Accurately codes, marks, and creates report folders, and specialized inner jackets for all examinations of mammography and cardiology studies.
• Pulls, retrieves, and accurately processes the films sent to ER, surgery, discharge, etc.
• Performs sign-out procedures to patient, physicians, and legal cases.
• Accurately prints, files, and distributes mammography and cardiology reports.
• Files x-ray jackets in proper coded slots, permanent files, inhouse/outpatient files.
• Pulls previous x-ray jackets for all scheduled exams for the next day, if applicable.
• Loads and unloads mammography viewer for radiologist’s interpretation.
• Promptly notifies “on-call” staff of imaging areas for emergency exams.
• Performs, processes, and files EKGs in accordance with established protocol and physician request.

CUSTOMER RELATIONS

• Answers the telephone promptly, professionally identifying his/her name. Taking accurate messages and referring calls to appropriate person or department and follows through on requests.
• Relays information and follows through on requests.
• Demonstrates general knowledge of basic patient care and responds to immediate needs of patients.
• Explains procedures to outpatients and ensures all questions are answered by the most appropriate person.
• Gives knowledgeable direction to patients to other locations within the hospital.
• Promptly and accurately responds to physicians imaging needs and other customer needs, i.e., visitors, other departments, attorneys, patients, administration.

Required: High School Diploma. Current BLS certification.