This is a seasonal/temporary position which is expected to close on 12/31/2024.

• AM Site Lead Schedule: Sun-Thur 7AM-3:30PM
• Floater Site Lead Schedule: TBD based on business need. MUST have OPEN AVAILABILITY

Are you ready to make an impact in your community?

Mercy House provides dignified housing and comprehensive supportive services to a wide variety of homeless subpopulations including, but not limited to, adult men and women, families, mothers and their children, veterans, chronically homeless individuals, persons living with HIV/AIDS, individuals overcoming substance addictions, and those who are both physically and/or mentally disabled.
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We strive to assist our residents in the areas of economic, emotional, and spiritual well-being to enhance self-esteem as well as a sense of pride. We value accountability, integrity, and self-sufficiency. Mercy House is grounded in the belief that every person is born with inherent dignity and that homelessness is an affront to that dignity.

Our Goal is Simple: To end the cycle of homelessness of those who enter our system of care.

This role will provide support at our Phoenix site, working the listed shifts that includes weekends and holidays.

The Site Lead is responsible for overseeing services and activities at the Shelter Program. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills. Ability to work effectively with a diverse population; plan, organize and prioritize duties; maintain a positive, professional, safe and client centered environment while on duty; and establish and maintain effective working relationships with others. This position requires a flexible work schedule including some weekend, morning and evening and holiday shifts.

Fluency in Spanish is of significant value.

Qualifications: Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs. Ability to perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; ensure a client focused, trauma informed, and housing focused shelter approach.
Previous shelter experience is preferred but not required.

I. Shelter

• Assist in the implementation of all shelter activities to ensure quality delivery of services.
• Oversee all shelter staff, security, and client activities
• Oversee distribution of services and all program services while on duty
• Assist in the coordination of volunteers and support services
• Oversee the organization of supplies and facilities needs

II. Management
Goal: Support Identified Program Staff facilitating optimal performance.

• Support shelter staff during designated shifts
• Assist in various aspects of staff’s duties
• Assist in coordinating and managing special group events and holiday events
• Provide crisis/conflict intervention
• Communicate any staff or shelter issues to Program Manager.

III. Administration
Goal: Oversee administrative duties that support program services.

• Coordinate supply and service needs
• Assist with securing necessary resources
• Assist with record keeping and reporting

IV. Miscellaneous

• Attend staff meetings and training workshops as needed
• Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)
• Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications.
• Perform ad hoc projects as appointed by Supervisor

Job Types: Full-time, Temporary

Pay: $23.50 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Patient demographics:

• Adults

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Night shift

Application Question(s):

• Are you related to or know current/former employees of Mercy House? (Answer Required)

Experience:

• Mental health counseling: 1 year (Preferred)
• Supervising: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person