Must be able to read, write, and communicate effectively in English.
Registered Nurse licensure through State of Louisiana
CPR Required. CPI Recommended
Clinical Skills
Communication-Verbal & Non-Verbal- Ability to use communication skills that successfully convey and obtain accurate information in a respectful and caring manner is essential in developing positive relationships with both individuals served and referral sources.
Teaching skills- Case managers play a vital role in helping clients build skills necessary to be more independent and take greater charge of their lives. The CM may do some of the teaching or may link clients to resources that can assist them with building needed skills.
Advocacy Skills- Involves representation of the needs and interest of people to whom the case manager is providing services. Linking them to needed services, assuring reasonable accommodations, accessibility, for quality patient outcome.
Negotiation and Collaboration- requires consensus be reached about what needs to be done and who is responsible for doing it. Coordination of timely, strategic interventions that result in outcomes that are important to the patient or family that are legal.
Critical Thinking Skills- Process of reasoning, organizing, and analyzing information so that problems are accurately understood and solutions are outcome-oriented and purposeful.
Cultural Diversity- Not generalizing attributes to patients of diverse backgrounds. Keenly aware of client’s ethnicity, race, gender, and age, sex, sexual orientation, religion, must maintain sensitivity that the client being served is their own unique person.