We’re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Overview:

The Director of Clinical Quality Improvement provides system wide clinical leadership in overseeing the work and improvement efforts associated with quality, patient safety, public reporting, and performance improvement. Ensures the development, implementation, and evaluation of policies, programs, processes, and services consistent with the mission, philosophy, goals and objectives of the Sisters of Mercy Health System.

In collaboration with leaders and coworkers across the system, the Director of Clinical Quality Improvement provides strategic direction and management of quality, safety, and clinical outcomes initiatives including planning, design, development, implementation and evaluation of related projects and programs. Promotes cooperation and sharing between quality departments across all Mercy entities. Ensures appropriate, accurate and timely measurement and reporting of clinical quality and patient safety practices throughout the Ministry including defining, promoting, and supporting a mindset of continuous quality improvement. Creates system-wide support and alignment of improvement efforts within the Mercy Performance Divisions and respective service lines.

Reports to the ministry Executive Director of Quality and Safety. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Qualifications:

• Experience: 5 years clinical healthcare related experience, 3 years of leadership experience, including working with multidisciplinary stakeholders, performance improvement experience 
• Required Education: Bachelor's degree
• Preferred Certifications: CPHQ, CSSBB and/or Lean certification
• Other: Ability to lead and work collaboratively with a variety of groups. Excellent communication skills and high emotional intelligence to effectively interact with all levels of caregivers from senior leaders to front-line coworkers. Ability to present complex information concisely and clearly for all levels of the organization. Proficient in data analysis and decision support, including demonstrated capabilities with analytical and presentation software. Ability to travel up to 20% of the time.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We’re bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.