Under the direction of the primary care operations team, the Primary Care Patient Certified MA works directly with Mercy Primary Care Providers to provide safe, timely, effective, efficient, equitable, patient-centered care in a systematic way. The Primary Care Patient Care Certified MA will partner with patients, providers, and other members of the clinical care team to drive quality outcomes for all patients. Duties and responsibilities will be performed in a manner consistent with our mission, values, and Mercy Service Standards.Education: High school diploma or equivalentEducation Preferred: Graduate from an accredited Medical Assistant programExperience Preferred: One year of applicable patient care experience or applicable medical office experience as defined by the clinicCoworkers can be hired as a Certified Medical Assistant if they are a Certified/Registered Medical Assistant.Coworkers must actively maintain their certification, or they will be transitioned to the Medical Assistant titleNew hire must attend MA Clinic Academy trainingMust have completed all MA CompetenciesComplete Advanced Standard Rooming with overall achievement >= 90% for the last 6 months including:AWV questionnaire and documentationThorough Medication ReconciliationClosing all open care gaps as indicated Encounter Guide (Fall Risk, Depression, Breast Cancer Screening, Colorectal Cancer Screening, and Diabetes Eye Exam)Blood Pressure Recheck for patients with elevated initial blood pressure readingCompletion of Patient Experience Conversation