596 Customer Service Assistant Jobs in Washington, DC
Meridian Bioscience, Inc. is Hiring a Customer Service Assistant Near Washington, DC
Meridian Bioscience is a fully integrated life science company that develops, manufactures, markets and distributes a broad range of innovative diagnostic products. We are dedicated to developing and delivering better solutions that give answers with speed, accuracy and simplicity that are redefining the possibilities of life from discovery to diagnosis. We are looking for talented and passionate individuals that help drive our vision. Our innovative culture will allow interested candidates to discover and create, through collaboration, cutting edge solutions to tough problems.
Job Summary:The main purpose of the job is to interact professionally with our valued customers to provide them an excellent service, as well as giving support to all the activities of Customer Service/Purchasing department, handling several cross-functional activities
Key Duties:- Follow all the procedures related to the receiving (even through NSO channel), forwarding to the Distribution List and checking prices (contract review) of Italian customer orders
- Answer incoming calls and emails in an efficient manner; resolve customer complaints and issues in a timely and professional manner or address it to the competent department
- Handle the electronic transmission of the all the invoices/self invoices/DDTs though the dedicated platform, including the responsibility of the daily control of invoices issued/transferred and the resolution of any issue
- Organizing return shipments of faulty instruments/kits from customers and to the suppliers shipments of samples to Italian customers, including the follow up with all the departments involved
- Production of relevant paperwork to execute the daily activities (i.e. delivery notes, invoices, proforma invoices, forms for new customers)
- Draw up the assigned reports related to the Customer Service/Purchasing activities
- Support/handle any other activity related to Customer Service/Purchasing, if assigned
- Back up for the other members of Customer Service, when needed
- File all the documents generated by Customer Service/Purchasing team, when needed
- 5 years High School degree/diploma (commercial / foreign languages)
- Previous customer service experience in International environment is preferred
- English base/intermediate
- Driving license
- Team player
- Customer oriented, positive attitude
- Excellent communication skills and propensity to assist people
- Highly organized with a strong attention to detail
- Knowledge Microsoft Office (Outlook, Excel, Word, Power Point)
- Preferred knowledge of ERP (Infor-XA; AS/400)
- Preferred knowledge of Sales Force
Job Summary
Full Time
$40k-51k (estimate)
06/24/2024
07/12/2024
meridianbioscience.com
CINCINNATI, OH
500 - 1,000
1977
Public
JACK KENNY
$200M - $500M
Pharmaceutical
Related Companies
About Meridian Bioscience, Inc.
Meridian is a life science company that develops and distributes diagnostic test kits and related components for the healthcare industry.
The following is the career advancement route for Customer Service Assistant positions, which can be used as a reference in future career path planning. As a Customer Service Assistant, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Assistant. You can explore the career advancement for a Customer Service Assistant below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Assistant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Assistant job description and responsibilities
A customer service assistant may also be called upon to provide practical help, such as advising a customer on how to assemble or operate an appliance.
02/10/2022: Richland, WA
Coordinate and collaborate with cross-functional teams to ensure quality services to customers.
12/17/2021: Medford, OR
Customer service assistants deal with customer questions, purchases and complaints.
01/05/2022: New Brunswick, NJ
Organize and schedule customer orders to an appropriate department.
02/17/2022: Greenville, MS
Follow up with customers at a later date.
02/03/2022: Cedar Falls, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Assistant jobs
Undertaking a relevant qualification will show managers that assistants are serious about their job and may offer the opportunity to fast-track to a managerial position, depending upon job performance.
01/22/2022: Billings, MT
Customer service assistant jobs do not usually require specific qualifications, although a good command of the English language will be required by most employers.
03/13/2022: Chicago, IL
Responding to questions with positive language can greatly affect how the customer hears the response.
02/09/2022: Saint Paul, MN
These businesses rely on employees who can create a positive dialogue with customers, helping to foster loyalty and a good reputation.
02/17/2022: Chico, CA
Ask for direct feedback from customers and colleagues in order to have a room for improvements.
02/17/2022: Lansing, MI
Step 3: View the best colleges and universities for Customer Service Assistant.
